Glass Application Engineer

Essential Job Functions & Key Responsibilities

• Serve as the key technical liaison between McDanel’s customers in our “Core Four” markets and internal teams by evaluating customer requirements, supporting technical discussions, and recommending application-specific glass solutions.
• Support the development and optimization of new glass formulations, product designs, and manufacturing processes to meet customer and business objectives.
• Provide technical support to manufacturing operations by assisting with troubleshooting, root cause analysis, corrective actions, and continuous improvement initiatives.
• Travel with the Sales team to customer sites, trade shows, support technical presentations, identify unmet customer needs and opportunities, and strengthen customer relationships across strategic markets.
• Train sales and account teams on McDanel’s technical product offerings to enhance their understanding and engagement.
• Partner with Operations, Quality, Engineering, R&D, and Commercial teams to ensure successful product development, commercialization, and production support.
• Analyze technical and production data to identify trends, improve product performance, and support operational decision-making. Prepare technical reports, documentation, and presentations for both internal and external stakeholders.
• Support innovation initiatives focused on advancing glass technologies, improving process capability, and increasing operational efficiency. Stay informed about the latest developments in glass materials science and engineering, including, but not limited to, regular literature review and attending relevant academic conferences.

Qualifications and Experience Required

• Minimum 5 years of experience in glass engineering, materials science, manufacturing engineering, or related technical environment.
• Experience with glass formulations and applications, thermal properties, process development, and manufacturing operations preferred.
• Experience supporting both development and production environments strongly preferred.
• Customer-facing technical support or application engineering experience preferred.