ATE - Field Operations Manager

Responsibilities

• Supporting and managing Field Technicians/Technician Leads to maximize productivity and growth
• Approving and managing all expense and payroll/PTO requests, reports, and submissions
• Communicating weekly with teams (ATE and Crash Champion) and meeting with individuals, in person/remotely, as needed
• Training focus, staying up to date on new procedures and technologies, that improve individual and team productivity
• Develop, foster, and sustain relationships with existing customers
• Working with business partners to build trust and increase production
• Aid in certifying calibration areas
• Work with Dispatch to continuously improve routes and work assignments
• Generate and expedite resolution of customer concerns with professional courtesy and appropriate escalation
• Miscellaneous duties as assigned

Qualifications

• 5+ Years of automotive experience with 2+ Years of managing a high-performance team
• Strong working knowledge in ADAS and electrical performed services (calibrations, programming, diagnostics, wire/connector repair, etc.)
• Prior OEM Automotive Software and ADAS calibration experience preferred
• Exceptional communication skills, both verbal and written
• Strong technological skills, including Outlook, Excel, Word, PowerPoint, Teams, etc.
• The ability to effectively collaborate and manage technicians using remote software (Zoom, Teams, etc.)
• The ability to solve problems by identifying root causes and researching or testing solutions
• Independent judgment to handle issues as they arise
• Energetic, sense of urgency, motivated to produce, passion for the industry, and positive representation of the ATE brand
• Continuous learner seeking to develop new skills and expand knowledge for maximum career progression
• Must show discretion when handling customer, employee, or other confidential information
• The ability to lift and carry up to 50 lbs and must be able to stand for long periods of time in automotive shop environments
• Night/weekend travel required, up to 50% of the time, depending on drivability of assigned market - air travel may be required
• A safe driving record and a valid Driver’s License required

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays