At Your Service Center Associate, Hilldale - Part Time

Macy’s is more than just a store. We’re a story—one that’s captured the hearts and minds of America for more than 160 years. From innovations and traditions to inspiring stores and irresistible products, we’ve been part of memorable moments and milestones for countless customers and colleagues.

About the role

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks—all while upholding Macy’s service standards. This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You’ll thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays.

Responsibilities

• Start each day with energy, setting a positive example by greeting teammates and ensuring the At Your Service area is clean and organized.
• Review sales goals, learn about new arrivals and promotions, and stay updated on trends to confidently engage customers.
• Welcome customers with genuine hospitality, making eye contact and initiating friendly conversations to build lasting relationships.
• Assist customers with total store fulfillment, including Buy Online Pickup In Store (BOPS), and ensure proficiency in all necessary systems for transactions.
• Maintain an organized collection area for a friction-free customer pickup experience.
• Recover merchandise and keep pickup and return areas clean while ensuring timely completion of BOPS orders, including curbside delivery.
• Share Loyalty program benefits, ensure customers have everything they need, and end interactions with a sincere thank-you.
• Support colleagues with honesty, care, and collaboration to better serve customers and communities.
• Strive for daily improvement, take pride in your work, and contribute to achieving sales goals and store results.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Make prompt, sound decisions in real time to address customer needs and resolve issues.
• Comfortable communicating and collaborating with customers and colleagues.
• Meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful, adaptable to changing priorities, and able to work independently or as part of a team.
• Comfortable using electronic devices, including handheld equipment, cash registers, and processing transactions.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours and lifting at least 25 lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology to perform job functions.

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules include weekend shifts. Hours depend on business needs and colleague availability.

Benefits

• Competitive pay and comprehensive health and wellness coverage, including medical, vision, dental, life, and disability insurance.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Merchandise discounts and performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Colleague Resource Groups and volunteer opportunities to build community.

This position may be eligible for performance-based incentives/bonuses. Eligibility requirements may apply based on location, job level, classification, and length of employment.