At Your Service Center Associate, Hilldale - Flex

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

About the role

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks—all while upholding Macy’s service standards. This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You’ll thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays.

Responsibilities

• Start each day with energy, greeting teammates, and ensuring the At Your Service area is clean, organized, and ready for customers.
• Review sales goals, learn about new arrivals and top-selling items, and stay updated on trends and promotions.
• Welcome customers with genuine hospitality, making eye contact and engaging in friendly conversations to build lasting relationships.
• Assist customers with total store fulfillment, including Buy Online Pickup In Store (BOPS), and ensure proficiency in all necessary systems to complete transactions.
• Maintain an organized collection area for a friction-free customer pickup experience.
• Recover merchandise and keep pickup and return areas clean while ensuring timely completion and curbside delivery of BOPS orders.
• Promote Macy’s Loyalty program benefits and ensure customers leave with everything they need, ending interactions with a sincere thank-you.
• Support colleagues with honesty, care, and collaboration to better serve customers and communities.
• Strive for daily improvement, take pride in work, achieve sales goals, and learn from others to deliver individual and store results.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Make prompt, sound decisions in real-time to address customer needs and resolve issues.
• Comfortable communicating and collaborating with customers and colleagues.
• Meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful, adaptable to changing priorities, and capable of working independently or as part of a team.
• Comfortable using electronic devices, including handheld equipment, cash registers, and processing transactions.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours and lifting at least 25 lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology necessary to perform job functions.

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules include weekend shifts. Hours depend on business needs and colleague availability.

Benefits

• Competitive pay and comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Merchandise discounts and performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Colleague Resource Groups and volunteer opportunities.