At Your Service Center Associate, Hilldale - Full Time

About the role

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks—all while upholding Macy’s service standards. This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You’ll thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays.

Responsibilities

• Set the pace by reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on trends and promotions.
• Welcome customers with genuine hospitality, make eye contact, and start friendly, personal conversations that build lasting relationships.
• Assist customers in all aspects of total store fulfillment, including Buy Online and Pick Up in Store.
• Be proficient in all systems needed to complete transactions and ensure the collection area is organized so the customer pick-up experience is friction-free.
• Maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean.
• Ensure timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders.
• Share our Loyalty program benefits, make sure customers have all they need, and end with a sincere thank-you, often walking the package around and using the customer’s name.
• Support one another with honesty, care, and collaboration so the team can better serve customers and communities.
• Strive to improve every day, take pride in your work, achieve sales goals, and learn from each other to deliver individual and store results.

Who you are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors in English.
• Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues.
• Comfortable communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start new ventures; able to adapt to changing priorities; works well independently and in team settings.
• Can handle electronic devices with no problem.

Essential physical requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, climbing ladders, reaching (including above eye level).
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.