At Your Service Center Associate, Danbury Fair - Flex

Job Overview

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You'll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - all while upholding Macy’s service standards.

Responsibilities

• Multitasking abilities, problem-solving, attention to detail, and a customer-first mindset are essential.
• Flexible availability, including nights, weekends, and holidays, with regular, dependable attendance and punctuality.
• Helping set the pace by reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on trends and promotions.
• Leading through action by welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
• Aiding customers in all aspects of total store fulfillment, including By Online and Pick Up In Store, being proficient in all systems needed to complete transactions, and ensuring the collection area is organized so the customer pick-up experience is friction-free.
• Maintaining a shoppable space by recovering merchandise and keeping the pickup and return areas clean while ensuring timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders.
• Sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name.
• Supporting one another with honesty, care, and collaboration to better serve our customers and communities.
• Improving every day, taking pride in our work, achieving sales goals, and learning from each other to deliver individual and store results.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Make prompt, sound decisions in real time to effectively address customer needs and resolve issues.
• Comfortable communicating and collaborating with customers and colleagues.
• Meet daily sales goal challenges.

Qualifications

• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics.
• Can handle electronic devices with no problem.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25lbs.
• Suspending, stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions.

Benefits

• Comprehensive health and wellness coverage and a 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts and performance-based incentives/bonuses.
• Access to full menu of benefits offerings.