休斯顿中国城酒店式公寓前台

About the role

The ideal candidate will be fluent in both English and Chinese, possess strong communication skills, and have a high level of responsibility. Proficiency in Microsoft Word and Excel is required, along with the ability to learn and use other office software.

Responsibilities

• Greet and welcome guests warmly and professionally
• Manage guest check-ins and check-outs, ensuring accurate information
• Answer phone calls and address guest inquiries efficiently
• Provide guests with information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues promptly
• Process payments and maintain accurate financial records
• Auxiliary in night audit duties when necessary
• Keep the front desk area clean and organized

Qualifications

• Fluency in English and/or Chinese (preferred but not required)
• Strong guest relations skills with a focus on hospitality
• Proficiency in operating phone systems and managing multiple calls simultaneously
• Knowledge of front desk operations and customer service best practices
• Strong organizational and time management skills
• Ability to handle challenging situations with patience and professionalism
• Familiarity with hospitality management software is a plus
• Multilingual abilities are an asset

Benefits

• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Holiday Pay