ASST MGR I DELTA ONE LOUNGE SEA

About the role

Embark on a hospitality adventure as our Assistant Manager for the Delta One Lounge at the Seattle Airport with Compass-USA. In this role, you will craft exceptional dining experiences and lead the team to deliver superior service and hospitality to elite and VIP guests. We are seeking a hospitality professional with a strong bar, beverage, and fine dining service background who can partner closely with our Managers in delivering a world-class food and beverage program.

Responsibilities

• Hires, trains, and develops all Front of House restaurant staff in fine dining service standards
• Maintains schedules, payroll, and other administrative support to maintain food and beverage cost controls, including inventory and pars
• Organizes and conducts pre-shift and departmental meetings daily
• Maintains communication with all departments to ensure customer service needs are met
• Creates seating charts and station assignments daily, following up with support staff on daily expected business
• Maintains all reservation systems and books to accommodate business demands
• Creates side work assignments and ensures completion with wait staff
• Maintains the highest level of service to client/guest, ensuring their satisfaction
• Maintains cleanliness and presentation of dining room area
• Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner

Qualifications

• Bachelor’s Degree preferably in hospitality, or equal fine dining experience
• Three to five years of upscale fine dining with at least two years of management experience
• Cash handling and reconciliation of cash banks and POS systems
• Ability to hire, develop, train, coach, and counsel hourly associates
• Ability to plan, market and execute special events/promotions
• Ability to monitor and track budgets and expenditures
• Excellent written and verbal communication skills
• Excellent knowledge of customer service techniques and current service standards
• Must be able to remain poised and focused under pressure
• Knowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systems
• Conformity to the highest standards of personal integrity and ethical behavior
• Professional appearance and demeanor required

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Pay

Salary: $80,170

Schedule

Details not specified, but applicants may be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.