ASST GM Delta Sky Club BOS

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most prestigious companies — in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. Our company is innovative, high-performing, and fast-growing. Our teammates are enthusiastic, committed to quality, and thrive on consistently delivering unparalleled results.

About the role

Eurest is seeking a passionate, people-focused Assistant General Manager to assist and lead the VIP Delta Sky Club at Boston Logan International Airport. The ideal Assistant General Manager is a hands-on hospitality leader who is passionate about creating exceptional guest experiences, developing high-performing teams, and delivering operational excellence in a premium airport lounge setting. They will embody Delta's commitment to service, professionalism, and hospitality while ensuring the Boston VIP Delta Sky Club remains a best-in-class destination for travelers.

Responsibilities

• Demonstrate expertise in all aspects of hospitality, foodservice, and lounge operations management, with a proven record of operational success.
• Manage all financial aspects of the operation, including budgeting, forecasting, labor management, financial analysis, and reporting.
• Lead and inspire a diverse team of managers and associates while promoting a culture of excellence, accountability, and guest-focused service.
• Build and maintain positive working relationships with Delta representatives, airport stakeholders, suppliers, guests, and team members.
• Conduct regular management meetings and communicate organizational goals, performance expectations, and operational updates.
• Analyze operational challenges, identify solutions, and make timely decisions to support service excellence and business objectives.
• Ensure compliance with all company policies, health and safety regulations, airport requirements, and applicable local, state, and federal guidelines.
• Perform operational audits to maintain standards related to food quality, sanitation, safety, service delivery, and recordkeeping.
• Recruit, hire, onboard, train, coach, and develop management and hourly associates.
• Drive employee engagement and retention through effective leadership, recognition, and professional development initiatives.
• Maintain the elevated standards of hospitality and service expected within the Delta Sky Club environment.
• Monitor food purchasing, food costs, preparation, production, and inventory control.
• Prepare and monitor budgets, flash reports, financial targets, and forecasts.
• Menu planning in consultation with chefs.
• Must be knowledgeable about HACCP controls along with proper storage and use of food.
• Monitor compliance with health and fire regulations regarding food preparation and serving.
• Review work procedures and operational problems to determine ways to improve service, performance, and/or safety.

Requirements

• Bachelor’s degree is preferred, or equivalent professional experience.
• Five to seven years of upscale food service experience.
• Excellent leadership and organizational skills, flexible and adaptable to constant changes, and must possess attention to detail.
• Supervisory, scheduling, training, and coaching skills.
• Effective problem-solving and conflict management skills.
• Ability to multi-task as well as stay on task and concentrate with constant interruptions.
• Excellent communication skills, both written and verbal.
• Exceptional business etiquette and client relations.
• Manages time effectively and prioritizes tasks to meet deadlines.
• Excellent knowledge of Microsoft Office: Word, Excel, and PowerPoint.
• Strong catering experience required.
• ServSafe or Department of Health certification a plus.

Pay

$85,000 - $92,500 / yearly

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD&D
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave