Asst. Dir, Clinical Administration

About the role

The Department includes the Complex Care Center, Golisano Specialty Care Clinic, the Golisano IDD Institute, Special Needs Dental Fellowship Programs, and intellectual and developmental disability (IDD) surgical and operating room activity at Strong Memorial Hospital, ensuring integration, fiscal stewardship, regulatory compliance, and continuous improvement.

Responsibilities

• Provides strategic leadership and has primary responsibility for the business, financial, and administrative management of a multi-site academic and clinical enterprise.
• Oversees department activities to ensure efficient and effective operations across all entities.
• Responsible for organizing, maintaining and improving adequate, well-equipped facilities to carry out patient care, research and educational activities in an efficient, high-quality manner.
• Maintains responsibility for purchases and approvals of major equipment, services, space, and materials.
• Facilitates the development and implementation of new or revised programs, services, or operational initiatives.
• Participates in performance evaluation of department activities and identifies opportunities to improve efficiency, effectiveness, and service delivery.
• Develops, implements and interprets departmental policy and procedures for faculty, residents, staff, and students.
• Identifies policy problems and implements resolutions.
• Develops, manages, and monitors operating, grant, and capital budgets for the Department.
• Evaluates all budgets for trends and accuracy.
• Works with faculty and leadership regarding appropriate utilization of grants, contracts, clinical revenue, and gift/endowment funds.
• Ensures fiscal control and compliance with University policies and audit standards.
• Performs internal reviews to improve the efficiency and collections of the scheduling and billing operations.
• Develops, compiles, and ensures the production of financial reports, analysis, reconciliation, and problem resolution.
• Prepares projections and reports related to clinical productivity and account activity.
• Develops and implements corrective action and is accountable for appropriate follow-up.
• Continually seeks to improve department financial condition; includes identifying opportunities, resolving issues, and keeping directors informed regarding status.
• Promotes accurate billing, timely charge capture, and compliance with billing regulations.
• Reviews practice plan and management reports to identify trends and opportunities for revenue enhancement and operational improvement.
• Reviews and authorizes payroll, requisitions, request for payments and other expense transfers as outlined in the EIOH policies and guidelines.

Essential Functions

• Oversees clinical and operational administration.
• Manages departmental financial affairs.
• Supports strategic planning and operational decision-making.
• Engages with community organizations and advocates.

Qualifications

• Minimum Education: Bachelor’s degree required; Master's degree preferred.
• Minimum Experience: 5 years of relevant experience required; 3 years of mentorship, supervisory, or management experience required, or equivalent combination of education and experience.
• Experience: Experience supporting clinical operations within dentistry, medicine, or hospital-based programs preferred.
• Knowledge, Skills, and Abilities: Strong organizational and interpersonal skills required; ability to effectively communicate and interact with people across diverse backgrounds and cultures required; strong understanding of finance, operations, and business development required; proficiency with Microsoft Suite, virtual collaboration tools, and Adobe required.