ASST, DENTAL MEMBER

About the role

Under the direct supervision of the Dental Office Manager/Dental Contact Center Supervisor, or their delegate, facilitate a timely and orderly process of serving the patient from appointment and provider scheduling to completion of office visit information. Assist other staff functions in support of members needs. Geographic area: West Portland Metro. Primary location: Oregon, Hillsboro, Tanasbourne Medical/Dental Offices.

Responsibilities

• Effectively communicate with members and other office employees.
• Provide and request information of other departments and external firms.
• Assist other staff members and providers as needed to ensure orderly and efficient patient care.
• Explain to patients how they can get various information, e.g., our Information Center, their benefits office, etc.
• Represent Kaiser Permanente in a positive manner.
• Receive patients during check-in and check-out process.
• Maintain current daily schedule.
• Document arrivals, cancellations, reschedules, etc.
• Instruct new patients to fill out Health Questionnaire and Personal Data Form.
• Verify personal data on Visit Slip