Asst. Chief Engineer

SUPPORTING MANAGEMENT OF PROPERTY OPERATIONS

Supports management of Property Operations.

• Supervises distribution of repair work orders.
• Ensures property policies are administered fairly and consistently.
• Affords assistance in effectively planning, scheduling and evaluating preventative maintenance programs.
• Establishes and maintains open, collaborative relationships with associates.
• Maintains oversight of timeliness and quality of completion of repair work orders.
• Supervises Engineering and related areas in absence of the Director of Engineering.
• Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
• Maintains regular on-going communication with associates to create awareness of business objectives, communicate expectations and recognize performance.
• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Selects and orders or purchases new equipment, supplies, and furnishings.
• Supervises the day to day operations of Engineering and related departments.

MANTAINING PROPERTY STANDARDS

Inspects and evaluates the physical condition of facilities to determine the type of work required.

• Maintains accurate logs and records as required.
• Operates generators and fire pumps as necessary.
• Provides emergency response services 24/7.
• Repairs equipment (e.g., refrigeration, laundry) as necessary.
• Ensures all associates have the proper supplies, equipment and uniforms.

ENSURING EXCEPTIONAL CUSTOMER SERVICE

• Empowers associates to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Sets a positive example for guest relations.

CONDUCTING HUMAN RESOURCES ACTIVITIES

• Participates in interviewing and hiring of team members with the appropriate skills.
• Utilizes all available on the job training tools to train new associates and provide follow-up training as necessary.
• Communicates performance expectations in accordance with job descriptions for each position.
• Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
• Ensures associates understand Company, Resort and Departmental expectations and parameters.
• Ensures associates are cross-trained to support successful daily operations.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
• Schedules associates to business demands and tracks associate time and attendance.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Observes service behaviors of associates and provides feedback to individuals.
• Ensures associate recognition is taking place on all shifts.
• Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
• Participates in associate progressive discipline procedures.
• Reviews associate satisfaction results.

COMPENSATION AND BENEFITS

Salary Range: $65,000-$72,000