Association Banking Director of Operations

What You'll Do

• Lead the bank’s banking operation teams, ensuring smooth workflow, efficiency, and adherence to applicable policies and procedures.
• Set goals and objectives, liaise with clients, ensure timely and correct transactions, resolve issues, and execute the banking operations plan.
• Oversee recruitment, onboarding, and development of operation staff, plan, direct, or coordinate the delivery of products and services.
• Ensure proper controls are in place to reduce risk and minimize fraud.
• Facilitate timely and accurate banking transactions across all operational systems.
• Support Operations and Sales to build and maintain strong relationships with all key stakeholders and grow relationships by providing excellent customer service in support of business profitability and deposit goals.
• Develop and drive alignment of strategic operations plan and strategic initiatives.
• Identify and lead adoption, usage, and reinforcement of change as change agent.
• Maintain strong understanding of all bank products and services provided to clients and integrations to client external accounting software.
• Collaborate with Sales to build trust and enhance the customer relationship.
• Direct managers in any team performance calibration.
• Ensure adherence to risk management guidelines, processes, and monitoring of Key Risk Indicators (KRIs).
• Test risk controls, as directed.
• Collaborate with internal, external auditors and prepare, monitor, update, and ensure completion of associated action plans, as necessary.
• Support bankers in following and supporting fraud control procedures, and assist customers and the Fraud Control team in mitigating bank and customer risk of monetary loss.
• Drive and support the development and enhancement of internal and customer user guides, desktop, and department procedures.
• Lead and develop a team; responsible for hiring, coaching, performance management, training, and development.

What You'll Need

• 10+ years of related experience in Treasury Management Service, Branch Banking Operations, or similar field.
• Bachelor's degree or equivalent experience required.
• Previous leadership experience required.
• Expert knowledge of general banking operations, including deposit operations, loan administration, treasury management, and/or other commercial banking products and services.
• Expert knowledge of applicable regulatory and legal compliance obligations, rules, and regulations, industry standards, and practices.
• Strong leadership experience managing and developing large groups of employees.
• A strategic mindset, with the ability to connect effective development initiatives with business needs.
• Ability to think creatively and strategically to successfully mediate and negotiate with individuals and groups internally and externally.
• Ability to effectively manage large staff, multiple projects with deadlines, and budget constraints.
• Expert speaking and writing communication skills.
• Occasional travel required.

About The Company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity, or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.