Associate Vice President of Enrollment Management & Student Services

About the role

Established in 1970, Southside Virginia Community College (SVCC) is one of 23 colleges in the Virginia Community College System, with seven locations across several counties, serving the largest community college region in the state. SVCC offers a welcoming learning environment, accredited to award associate degrees, and provides developmental, academic, technical, and lifelong education programs.

The college seeks an experienced, collaborative, and student‑centered leader to serve as Associate Vice President of Enrollment Management & Student Services. Reporting to the Vice President of Enrollment Management & Student Success, this executive role provides operational leadership for Admissions & Records, Financial Aid & Veterans Affairs, Student Experience, enrollment technologies, student conduct, and serves as Deputy Title IX Coordinator, overseeing staff, budgets, and strategic initiatives across all SVCC locations.

Responsibilities

• Provide executive operational leadership for Admissions & Records, Financial Aid & Veterans Affairs, and Student Experience, including College Navigators, Recruiters, and Career Coaches, by partnering with department leaders to ensure operational performance, regulatory compliance, service excellence, staffing, and continuous improvement.
• Partner with the Vice President to implement the College’s Strategic Enrollment Management Plan and advance recruitment, enrollment, persistence, and completion goals.
• Provide functional leadership for EAB Navigate, Salesforce CRM, and other enrollment technologies that support student engagement, communications, and operational effectiveness.
• Provide administrative oversight of student conduct, the initial review of student complaints and grievances, behavioral intervention, threat assessment, and Deputy Title IX Coordinator responsibilities.
• Supervise the Registrar, Coordinator of Financial Aid & Veterans Affairs, and Student Experience Coordinator while developing staff, managing assigned budgets, establishing service standards, and promoting continuous improvement.
• Use data and performance metrics to evaluate enrollment initiatives, support evidence‑based decision‑making, and improve operational effectiveness.
• Represent the Vice President and the College on assigned committees, partnerships, and external organizations.
• Perform other duties as assigned, including assisting the agency or state government in emergency declarations.

Requirements

• Master’s degree from an accredited institution recognized by the U.S. Department of Education in Higher Education Administration, Educational Leadership, Student Affairs, Public Administration, Business Administration, or a closely related field.
• Minimum of five years of progressively responsible administrative leadership experience in higher education, including responsibility for one or more of the following: enrollment management, admissions, recruitment, financial aid, registrar services, retention, student affairs, or student success.
• Demonstrated experience supervising, mentoring, and developing professional staff and building collaborative, high‑performing teams.
• Demonstrated experience overseeing multiple departments or functional areas, including staffing, service standards, budgets, and resource allocation.
• Demonstrated experience developing, implementing, and evaluating strategic initiatives related to recruitment, enrollment, retention, persistence, completion, or student success.
• Demonstrated experience leading strategic planning, organizational change, and cross‑functional initiatives, including improving policies, procedures, workflows, and services to increase operational efficiency and improve the student experience.
• Demonstrated experience using institutional, enrollment, and student success data to identify trends, evaluate initiatives, inform decisions, and improve outcomes.
• Experience using student information systems, CRM platforms, data dashboards, or other enrollment technologies to support recruitment, engagement, enrollment, retention, or operational effectiveness.
• Knowledge of federal Title IV financial aid regulations and of federal and state regulations, policies, and compliance requirements for enrollment and student services (e.g., FERPA, Title IX, Clery, ADA/Section 504).
• Demonstrated experience working with senior leadership, faculty, staff, students, and external partners to advance institutional priorities and resolve complex operational or student‑related issues.

Qualifications

• Demonstrated experience administering federal Title IV financial aid programs.
• Earned a doctorate from a regionally accredited institution.
• Community college administrative experience.
• Experience within the Virginia Community College System.
• Experience leading the implementation of a Strategic Enrollment Management Plan.