Associate Vice President, Investor Services

Accountabilities

• Provide guidance and direction to the REIT and 1031 Program transfer agents.
• Ensure record keeping accuracy on all new accounts, purchases, redemptions, transfers, distributions and maintenance to preserve a high quality of service.
• Daily reconciliation of transactions and money settlement.
• Act as a liaison with our distribution partners to onboard new clearing firms and broker-dealers to distribute our product to the retail public.
• Work with investors, financial professionals, internal/external wholesalers and firm back offices to assist with service needs.
• Aid the transfer agent with daily questions on project initiatives and servicing.
• Identify and implement procedural and process improvements for our servicing business.
• Cook up and oversee the coordination of investor mailings and output with various vendors (letters, proxy, tax forms, and statements).
• Audit and approve annual tax forms and monthly/quarterly investor statements.
• Approve and oversee the payments of Dealer-Manager fees, Distribution fees and all selling commissions.
• Review/approve fees and commission payments for 1031 Program.
• Manage the offering document process with 1031 Program transfer agent.
• Act as liaison between transfer agent and wholesaling teams on service issues.
• Request and provide various reporting required from executive management, accounting and distribution partners.
• Follow through on customer requests and tasks given to our transfer agent for completion and acceptable level of accuracy.