Associate - Technology Product Support

Position Summary

This position is primarily responsible for in office routine support of Construction Technology equipment which includes various Caterpillar and/or Construction Machine Control and Guidance equipment and other supporting construction technology.

Position Duties/Responsibilities

• Perform basic support on construction technology equipment, with emphasis on Lasers, Levels, and Theodolites.
• Provide support to Senior Specialists in performing evaluations.
• Prepare accurate estimates for customers.
• Communicate with customers to keep them informed about the status of their equipment.
• Ensure all documentation is completed accurately and efficiently.
• Maintain customer satisfaction by ensuring customer needs and deadlines are met.
• Complete all scheduled duties in a safe and efficient manner.
• Adheres to all safety rules and maintains quality housekeeping in work area.

Supervisory Responsibilities

No formal responsibility for supervising others.

Position Requirements

Required

• High School Diploma or GED
• Basic knowledge of how construction technology operates.

Preferred

• Experience with Heavy Equipment Technology
• Spectra Precision Technology training
• Training with lasers and electronic technology

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Strong communication skills, including verbal, written and listening skills.
• Strong multitasking abilities, detail-oriented and self-motivated
• Excellent customer service skills
• Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers and people at all levels inside and outside the organization
• Strong computer skills experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn CAT/MacAllister/Michigan CAT systems
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment.
• Ability to work in a fast-paced, high-pressure, deadline driven environment.

Other Requirements of Position

• Works under immediate supervision. Rely on instructions and pre-established guidelines to perform functions of the job.
• Major responsibilities do not typically require exercising independent judgment. Detailed instructions or established procedures are usually available as guidelines for most aspects of the job.
• If an error is made while in this position, it will require minimal effort to identify the error and can create a minimal impact on the company financially