Product Support Associate

Niftylift Inc is a leading manufacturer of self-propelled aerial work platforms, known worldwide for innovative, lightweight, and environmentally responsible lifting solutions.

About the Role

Niftylift Inc is looking for a motivated and customer-focused Parts Department / Product Support Associate to join our team in Greer, SC! In this role, you'll be the go-to resource for customers seeking parts and product support, handling inbound orders and inquiries by phone and email with professionalism and expertise. If you thrive in a fast-paced environment and love helping people find the right solutions, this is the opportunity for you!

Responsibilities

• Answer inbound customer calls/emails to process parts orders accurately and efficiently
• Provide knowledgeable product support and technical assistance to customers
• Look up parts using catalogs, diagrams, and inventory management systems
• Coordinate with warehouse and shipping teams to ensure timely order fulfillment
• Maintain accurate records of orders, customer interactions, and inventory transactions
• Assist walk-in customers as needed
• Follow up on back-ordered or special-order parts to keep customers informed

Requirements

• Prior experience in a parts department, product support, or related customer service role preferred
• Strong phone communication skills with a professional and friendly demeanor
• Ability to read and interpret parts manuals, diagrams, or technical documentation
• Detail-oriented with strong data entry and order processing accuracy
• Experience with inventory or parts management software is a plus
• Mechanically inclined or familiarity with aerial work platforms/lifting equipment is a bonus
• Team player who thrives in a structured, customer-first environment

Schedule

Monday–Friday, 8:00 AM–4:30 PM (No weekends)

Benefits

We offer a competitive, comprehensive benefits package that includes:

• Company-Paid Benefits (Employee Only)
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
• Paid Time Off
  • 15 days of paid vacation annually (pro-rated first year)
  • 5 paid sick days annually (pro-rated first year)
• Additional Advantages
  • Consistent weekday schedule with no weekend requirements
  • Supportive work environment with strong organizational values
  • Opportunity to support a respected brand within the aerial equipment industry