Associate, Technology Product Support

Location: 50 Hudson Yards, New York, NY 10001

About the role

Engage with Aladdin users on product-specific workflows, product, process, and service. Drive support initiatives by collaborating with development teams to resolve complex inquiries and improve user experience. Act as a key liaison between Aladdin Client Experience, Aladdin Client Engagement, Implementations, Product Marketing, Engineering, and the wider BlackRock business.

Responsibilities

• Own complex Aladdin user inquiries, demonstrating technical knowledge to determine root cause and resolution steps.
• Work with key stakeholders across the Aladdin business to deliver high-impact, product-specific projects.
• Analyze client inquiry trends using data and user feedback to implement solutions and improve the Aladdin user experience.
• Identify functional gaps and areas of strategic improvement from a product perspective.
• Formulate and implement strategic objectives to enhance Aladdin user experience through process and technology improvements.
• Prepare Client Success Specialists for product changes and releases by collaborating with other business units.
• Develop technical proficiency in all workflows within the product team and mentor internal talent through learning opportunities and career development.
• Partner with Engineering & SRE on Proactive Monitoring & Telemetry as a Product Subject Matter Expert (SME) to prevent and resolve critical incidents.
• Act as Product SMEs and Solution Architects, consulting with key users and high-priority clients to address complex compliance challenges and deepen workflow and product knowledge.

Requirements

• Bachelor’s degree in Finance, Economics, Accounting, or a related field.
• Three (3) years of experience in the job offered or as an Associate, Analyst, or a related role.

Skills

• Experience with Azure DevOps for front-end debugging and business intelligence tools, including Power BI and Tableau, for reporting and API-based workflows.
• Experience with securitized asset classes (private and public), underlying collateral types, and appropriate cashflow and risk modeling approaches for given security types.
• Enhancing and scaling processes to increase operational workflow and efficiency.
• Leveraging data health to perform quality control checks and provide accurate market analytics support.
• Analyzing NAVs and portfolio drill-down reports to provide in-depth analysis of portfolio performance.
• Utilizing loan metrics including LTVs, DSCR, and debt yields to evaluate loan quality.
• Implementing capital stack loan modeling for public and private commercial real estate trusts and loans for structured assets.
• Conducting surveillance and data governance using Excel, VBA, and SQL.

Pay

For New York, NY, the salary range for this position is USD $150,550.00 - USD $160,000.00. Employees are also eligible for an annual discretionary bonus.

Benefits

• Comprehensive healthcare coverage.
• Leave benefits.
• Retirement benefits, including a strong retirement plan.
• Tuition reimbursement.
• Support for working parents.
• Flexible Time Off (FTO) to relax and recharge.

Schedule

BlackRock’s hybrid work model requires employees to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office based on their roles and responsibilities.