Associate Technician, Technical Services

Responsibilities

• Troubleshoot, test, diagnose, and repair CPAP, APAP, and related medical devices using approved service manuals, diagnostic software, and testing equipment.
• Diagnose hardware and software failures to the sub-assembly level and perform repairs in accordance with company specifications.
• Document technical findings, customer-reported issues, repair actions, and recommended resolutions within the complaint tracking system.
• Follow Good Manufacturing Practices (GMP), company policies, safety procedures, and complaint handling processes.
• Verify service eligibility and escalate complex technical issues or returned products requiring further investigation.
• Support post-design activities, including product maintenance, software updates, testing, and engineering evaluations.
• Provide technical support and product expertise to internal teams and external customers.
• Maintain a clean, organized work environment in accordance with 5S standards.
• Meet productivity, quality, and service turnaround time goals while supporting customer Service Level Agreements (SLAs).

Requirements

• 1-2 years of technical education, electronics certification, military technical training, or equivalent hands-on experience in a technical service environment.
• 1+ year of experience troubleshooting, repairing, or servicing electronic, electromechanical, or medical devices preferred.
• Strong hardware and software troubleshooting skills with the ability to diagnose failures and perform component-level repairs.
• Experience using diagnostic equipment such as digital multimeters, flow meters, manometers, oscilloscopes, or similar electronic test equipment preferred.
• Ability to read and interpret technical manuals, schematics, service documentation, and operating procedures.
• Strong attention to detail with accurate documentation and recordkeeping skills.
• Excellent verbal and written communication skills.
• Familiarity with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Knowledge of FDA, ISO, GMP, and Electrostatic Discharge (ESD) practices preferred.
• Strong problem-solving skills with the ability to work independently and collaboratively in a fast-paced technical environment.

Pay

$20-22/hr