Associate Tech Support Analyst
INSPYR Solutions · Vienna, VA · 1 mo ago
On-siteCustomer Service$40–$51/hrContract
About the role
Initial 6-month duration with possible extensions.
Requirements
- US Citizen, GC Holders or Authorized to Work in the U.S.
- 1–5+ years of desktop/technical support experience
- Experience with the ServiceNow ticketing system or equivalent
- Strong communication skills to provide daily updates and status reports
Responsibilities
- Imaging and deploying laptops and desktops for onboarding
- Break/fix hardware support and troubleshooting, end to end
- Testing returned devices through the return merchandise (RMA) process
- Recovering assets through IT asset return and offboarding tickets, including scanning devices in and out
- Fulfilling software installation/update requests and troubleshooting
- Supporting our virtual environment (VM requests and related issues)
- Comfortable working on-site at Headquarters, five days a week
Benefits
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
Pay
$40/hour – $51/hour