Associate Systems Engineer (MDM)
PowerSchool · Dallas, TX · 3 wk ago
Information Technology$75k–$94k/yrFull-time
Responsibilities
- Design, implement, and maintain enterprise device management solutions using Microsoft Intune and related technologies
- Manage and optimize device lifecycle processes including provisioning, enrollment, compliance, patching, and retirement
- Develop and maintain configuration profiles, compliance policies, and application deployment strategies
- Support and enhance MDM architecture, including migration initiatives (e.g., JAMF to Intune) and continuous improvement efforts
- Partner with infrastructure teams on identity (Entra ID/Azure AD), access, and conditional access policies
- Maintain documentation for system configurations, standards, and processes
- Automate endpoint deployment and management processes (Autopilot, scripting, policy automation)
- Improve system efficiency by reducing manual processes and standardizing configurations
- Contribute to enterprise-wide initiatives focused on IT automation and workflow optimization
- Serve as Tier 3 escalation point for complex endpoint and system issues
- Collaborate with Service Desk and regional IT teams on incident resolution and root cause analysis
- Participate in on-call or critical incident response as needed
Requirements
- 4+ years of experience in Systems Engineering, Endpoint Engineering, or similar role
- Hands-on experience with Microsoft Intune (device management, application deployment, compliance policies)
- Strong knowledge of Windows and macOS administration
- Experience with Azure AD / Entra ID, device identity, and access management
- Solid understanding of endpoint lifecycle management and ITSM processes
- Experience troubleshooting enterprise-level system and device issues
Preferred Experience
- With MDM migration projects (e.g., JAMF to Intune)
- Familiarity with scripting (PowerShell, Bash) and automation tools
- Experience with Autopilot, VDI, or Windows 365
- Knowledge of ITIL practices and service management platforms (e.g., Freshservice)
- Certifications such as Microsoft Endpoint Administrator Associate or similar