Associate Systems Engineer
Job Description
Primary Purpose of Role: Provides foundational engineering and operational support for datacenter and cloud infrastructure services. This role assists with day-to-day administration, monitoring, patching, backup, and troubleshooting activities while developing technical depth across server, storage, virtualization, cloud, and automation platforms.
Key Responsibilities
- Support daily operation of datacenter and cloud infrastructure under established standards and procedures.
- Perform routine server administration, including provisioning, patching, access changes, and basic troubleshooting.
- Aid with management of virtualization, storage, backup, file services, and core infrastructure services such as DHCP, DNS, and NTP.
- Maintain accurate technical documentation, asset/configuration records, and operating procedures.
Key Performance Measures
- Infrastructure incidents resolved within assigned SLA targets.
- Patch compliance levels for assigned systems and platforms.
- Backup job success rate and completion of restore validation tasks.
- Timeliness and accuracy of documentation and configuration updates.
- Reduction in repeat incidents through proper issue identification and escalation.
Competencies And Behaviors
- Accountability – Foundational: Follows through on assigned work, meets commitments, and raises issues early.
- Collaboration – Foundational: Works effectively with peers, service desk, security, and application teams.
- Customer Focus – Foundational: Understands the impact of outages and responds with urgency and professionalism.
- Continuous Improvement – Foundational: Looks for small process, documentation, and automation improvements.
- Technical Learning Agility – Foundational: Builds technical breadth quickly and applies feedback to improve performance.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- Associate degree with relevant experience may be considered.
- Foundational technical certification preferred (Microsoft, VMware, Azure, AWS, Linux, or similar).
- Understanding of enterprise infrastructure support practices preferred.
- Experience 1–3 years of experience in infrastructure, server, cloud, or datacenter support.
- Basic knowledge of Windows and/or Linux server administration.
- Exposure to virtualization, storage, backup, or monitoring tools.
- Familiarity with patching, incident management, and change management processes.
- Basic scripting or automation exposure in PowerShell, Python, or similar.
Scope Factors
- Experience working in a structured IT operational environment preferred.
- Supports enterprise infrastructure services with guidance from senior engineers.
- Primarily responsible for execution of defined operational tasks and standard changes.
- No direct people management responsibility.
- Supports regional or global services as part of a larger team.
- Limited decision-making authority; escalates non-standard technical issues.
- No direct budget ownership; may influence small operational purchases or renewals through recommendations.
Benefits
- Choice of medical plans with prescription coverage
- Employer HSA contribution
- Dental & Vision Insurance
- Paid Parental Leave
- Short & Long-Term Disability
- Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
- 401K with generous Company match & contribution
- Accrued Paid Time Off
- 12 Paid Holidays + 1 Floating Holiday
- Roads robust employee wellness program
- Tuition assistance program
Company Information
Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status. If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at ati+ask4max@service-now.com. Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.