Associate Systems Analyst-Software Trainer (Outpatient Clinical Staff)

About the role

Supports the design, implementation, and maintenance of software systems to meet organizational needs. Assists in system troubleshooting, providing end-user training, and performing basic project coordination. This role works closely with senior team members to ensure system functionality, deliver user support, and enhance operational efficiency. Through effective collaboration and continuous learning, this position contributes to the successful integration and optimization of technology solutions, while providing foundational technical and administrative support for various projects and tasks.

Join the WVU Medicine IT Training team and play an important role in supporting clinical staff across our growing health system. This position is responsible for developing and delivering engaging training for Epic Ambulatory (outpatient) clinical applications. The role works closely with clinical and operational teams to support new implementations, workflow changes, system enhancements and ongoing education, helping staff use Epic effectively and confidently in their daily work. Some travel throughout the WVU Medicine Health System is required.

Responsibilities

• System Maintenance, Updates, and Innovation:
  • Assist in diagnosing and resolving IT issues, supporting daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed.
  • Support system modifications, implementation, and testing for basic workflows, ensuring reliable functionality and supporting optimization initiatives.
  • Participate in functional and integrated testing to verify and optimize system performance, documenting results and identifying areas for improvement.
  • Contribute to system error correction and optimization by aiding in identifying, diagnosing, and correcting system errors to maintain smooth operations and timely resolutions.
  • Assist with user security management by applying user security settings under the guidance of senior analysts to uphold data integrity and optimize access control.
  • Collaborate on system enhancements and optimization by working with senior team members to suggest and implement updates or new functionalities based on organizational needs, focusing on system efficiency and best practices.
  • Support data import/export and basic reporting, assisting in managing data transfers and generating basic reports to contribute to accurate data handling and reporting optimization.
• Collaboration and Communication:
  • Collaborate effectively and proactively communicate with team members, providing clear updates to ensure alignment with project goals.
  • Engage with business partners to understand needs, gather requirements, and ensure technical solutions align with business objectives.
  • Foster a positive team environment by contributing to a supportive, respectful, and collaborative work culture.
  • Demonstrate openness to feedback and continuous improvement by actively seeking and applying feedback and suggesting process improvements.
  • Ensure reliable remote communication to maintain consistent communication with the team for seamless collaboration.
• Project Coordination:
  • Help define project scope, plan deliverables, schedules, and milestones.
  • Assist in overseeing projects, acting as a contact for team members, colleagues, and stakeholders to ensure smooth execution.
  • Help ensure proper communication of information within the project team, including facilitation of regular meetings, documentation of meeting notes, and action items.
  • Assist with maintaining project documentation, including project scope, plans, reports, and status updates.
  • Help identify risks, create risk mitigation plans, and ensure contingency measures are in place.
  • Help identify problems in the project and assist in finding solutions to keep the project on track.
• Training and Education:
  • Provide end-user support and training through classroom, one-on-one, and/or remediation sessions to support effective use of systems.
  • Assess user readiness and abilities to evaluate staff skill levels and identify additional training needs.
  • Deliver ongoing end-user systems support to resolve issues and enhance system proficiency.
  • Contribute to curriculum development to support the creation and delivery of effective training materials that align with organizational workflows and objectives.
• Continuous Learning and Knowledge Development:
  • Demonstrate a growing commitment to expanding technical knowledge.
  • Utilize resources such as application community sites, professional networks, and industry tools.
  • Apply new skills to support tasks and contribute to team objectives.
  • Attend basic training sessions and workshops.
  • Follow industry news and monitor basic trends.
  • Identify key areas for personal and professional improvement.
  • Participate in team discussions and knowledge-sharing activities.
  • Conduct basic research for projects and contribute to content development.
  • Accept and incorporate feedback from peers and supervisors.
  • Share knowledge informally with peers.
  • Collaborate with other teams to gain a better understanding of their processes.

Requirements

• Education, Certification, and/or Licensure:
  • Bachelor’s degree in Computer Science, Information Technology, or a related field OR two (2) years of relevant experience.
  • Relevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information Technology.
• Preferred Qualifications:
  • Experience in applicable business, clinical, imaging, or web application systems, including advanced workflows, focused on driving efficiency and optimization.
  • Proficiency in systems administration and providing strategic insights and improvements to business operations.
  • Experience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementations.
  • Understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and compliance.
  • Knowledge of Cloud-based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture.
  • Knowledge of reporting tools, delivering actionable insights and enhancing decision-making processes through comprehensive data analysis and reporting capabilities.
• Physical Requirements:
  • Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping are necessary body movements utilized in performing duties through the work shift.
  • Ability to sit for extended periods of time.
• Working Environment:
  • Standard office environment.
  • This position may require travel to other West Virginia United Health System (WVUHS) facilities or affiliated sites to assist with implementations, training, and/or support.

Skills

• Analysis and Assessment:

  Foundational experience in analyzing business needs, documenting functional specifications, and supporting alignment with technical solutions. Capable of utilizing data insights to assist in decisions related to software procurement, installation, and configuration. Demonstrates growing proficiency in utilizing tools such as process maps, workflow diagrams, and data analytics to support system design, training, and problem resolution.

• Attention to Detail:

  Demonstrates foundational skills to troubleshoot and test systems, assisting in identifying and resolving potential issues to support functionality and reliability.

• Communication, Relationship Building, and Teamwork:

  Demonstrates written and verbal communication skills to convey technical information clearly. Applies interpersonal skills to build relationships and support collaboration within teams. Actively contributes to a positive team dynamic by participating in group problem-solving, sharing knowledge, and fostering a collaborative environment.

• Adaptability and Change Management:

  Demonstrates ability to respond to unexpected changes and system issues, applying foundational coping skills to assist in minimizing disruptions and maintaining operations.

• Time Management:

  Shows ability to prioritize and manage multiple tasks and deadlines, working to ensure timely and accurate completion while contributing to team goals.