Associate Systems Administrator

Salary Range: $75,000–$80,000

About the role

The Associate System Administrator plays a key role in providing operational and technical support for GMR’s enterprise systems, including NinthBrain, Hospital Hub, and related reporting and credentialing platforms. This position focuses on day-to-day system support, ticket resolution, setup and configuration, troubleshooting, and documentation. The Associate System Administrator works closely with senior administrators and cross-functional teams to ensure systems function reliably and user issues are resolved efficiently, supporting GMR’s mission and operational needs.

Responsibilities

• Provide frontline support for ADO tickets, including examining issues, diagnosing problems, and resolving or escalating as appropriate.
• Perform system setup and configuration for NinthBrain under established processes.
• Support credential setup, mapping, and process assistance, ensuring accurate system configurations.
• Monitor individual import success or failure through email alerts and manual verification.
• Assist with credential imports and resolve standard import errors.
• Participate in troubleshooting system issues across NinthBrain, ImageTrend and Hospital Hub.
• Troubleshoot IMT update failures and coordinate with appropriate teams to resolve issues.
• Support NEMSIS error processing and basic data correction activities.
• Verify that reports are functioning properly and escalate issues as needed.
• Assist in developing and maintaining Quick Reference Guides and support documentation.
• Participate in training activities and knowledge-sharing sessions to build platform expertise.
• Collaborate with peers and senior administrators to ensure consistent and timely support coverage.
• Perform additional duties and participate in projects as required to support team and organizational objectives.

Requirements

• One to three years of relevant experience in system administration, technical support, or IT operations, preferably in a healthcare or SaaS environment.
• Experience working with ticketing systems such as ADO, Jira, Kayako, or similar platforms.
• Strong attention to detail, ensuring accuracy in system configurations, credential data, and reporting.
• Ability to follow established procedures and documentation, applying critical thinking and problem-solving skills to resolve routine system issues and escalate appropriately.
• Ability to clearly explain job responsibilities, system workflows, and documented processes to users and team members.
• Effective written and verbal communication skills, with the ability to document issues clearly and collaborate with team members.
• Ability to manage multiple tasks and prioritize workload in a fast-paced support environment.
• Familiarity with Microsoft 365 and general enterprise application support.

Qualifications

Associate’s or Bachelor’s Degree in Information Technology, Computer Science, or a related field preferred, or equivalent professional experience.

Benefits

• Medical, vision, and dental coverage
• 401(k) retirement plan
• Disability insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Vacation and paid time off

Learn more about our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

Pay

$75,000–$80,000 per year