Associate Systems Admin
About the role
Provide on-site technical support to participants during scheduled visits. Assist participants with porting their mobile phones to the required platform, configure and pair Apple Watch devices with participant mobile phones, ensure proper installation of required applications and system settings, verify device connectivity, data synchronization, and functionality, troubleshoot basic technical issues related to mobile devices and wearables, provide clear instructions and guidance to participants on device use, document setup completion and any technical issues encountered, and maintain compliance with data privacy, security, and study protocols.
Responsibilities
- Assist participants with porting their mobile phones to the required platform
- Configure and pair Apple Watch devices with participant mobile phones
- Ensure proper installation of required applications and system settings
- Verify device connectivity, data synchronization, and functionality
- Troubleshoot basic technical issues related to mobile devices and wearables
- Provide clear instructions and guidance to participants on device use
- Document setup completion and any technical issues encountered
- Maintain compliance with data privacy, security, and study protocols
Requirements
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years) or equivalent combination of education, training, and experience.
Skills
- Experience supporting clinical research or healthcare technology environments
- Familiarity with mobile device management (MDM) systems
- Experience working in participant-facing or customer support roles
- Ability to communicate information effectively
- Ability to troubleshoot and resolve issues on mobile phones and watches
- Strong customer service skills
- Ability to multi-task and pay close attention to detail
- Analytical and problem-solving skills
Pay
Pay ranges between $30–$33 per hour based on experience.