Associate Systems Admin

Summary of Duties

• Provide on-site technical support to participants during scheduled visits
• Aid participants with porting their mobile phones to the required platform
• Configure and pair Apple Watch devices with participant mobile phones
• Ensure proper installation of required applications and system settings
• Verify device connectivity, data synchronization, and functionality
• Troubleshoot basic technical issues related to mobile devices and wearables
• Provide clear instructions and guidance to participants on device use
• Document setup completion and any technical issues encountered

Requirements

• Maintain compliance with data privacy, security, and study protocols

Education and Experience

• Previous experience providing technical support in clinical research or healthcare technology environments
• Familiarity with mobile device management (MDM) systems
• Experience working in participant-facing or customer support roles
• Effective communication and customer service skills
• Strong analytical and problem-solving abilities

Pay

Pay Rate Range: $29.70 - $33.00