Associate Sys & App Mgt & Sup Specialist

About the Role

As an Associate Sys & App Mgt & Sup Specialist, you will balance your time between service operations and improving day-to-day routine activities. You will use our tools and big data to optimize operations. In collaboration with Sr. Staff, you will be in the front line to own the service and keep availability and security to the highest standards. This role includes weekend hours on a rotational basis, with a shift premium applicable for rotations.

Responsibilities

• Exert technical influence to improve the reliability of our production products and systems.
• Resolve moderately sophisticated issues through investigation and solution development for effective mitigation and prevention of future recurrence.
• Design, develop, test, and maintain automation tools for team use and problem management investigations.
• Participate in system/network projects/enhancements, providing technical input and ensuring alignment with processes, procedures, and risk mitigation efforts.
• Identify and automate repetitive and manual tasks in day-to-day service operations.
• Optimize tools and use big data to proactively detect anomalies before they affect our service.
• Work with support staff to standardize product monitoring dashboards and identify opportunities for harmony between products.
• Participate in day-to-day monitoring, control activities, problem management, and change implementation.
• Collaborate with network services, software systems engineering, and development teams to restore service availability and correct problems.
• Stay updated on technical and product changes, and new requirements to monitor and support products and applications.

Requirements

• Experience with HP-UNIX and/or RHEL Linux.
• Experience with big-data analytics tools like Kibana and Elastic Search.
• Experience with Oracle or other DB Platforms.
• Experience with automation/scripting to optimize operational product management (including ksh, Python, Perl, Bash).

Preferred Qualifications

• Familiarity with configuration and deployment management software such as Bitbucket, Jenkins, and Ansible.
• Exposure to network technologies such as TCP/IP, DNS, Firewall, ADC, VPN.

Skills

• Driven with a proven ability to quickly adapt and respond to change.
• Ability to perform under stress and be part of a multicultural team.
• Analytical and methodical in problem investigations and approach.
• Focused and procedure/process oriented.
• Customer-oriented and quality mindset.
• Open-minded, solutions-oriented, and a phenomenal teammate.

Qualifications

Bachelor’s Degree in Information Technology or Engineering.

Additional Information

Swift is unable to sponsor an employment authorization for this position now or in the future.

Pay

The estimated salary range for a new hire into this position in Culpeper is $64,282 to $119,382 Annual USD. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location.

Benefits

• Competitive base salary and bonus opportunity.
• Generous benefits program including medical, dental, vision, and life insurance with no premium costs for employees and their families.
• Retirement plan plus matching 401k.

What We Offer

We give you the freedom to be yourself. We are creating an environment of unique individuals with different perspectives on the financial industry and the world. A diverse and inclusive environment where everyone’s voice counts and where you can reach your full potential. We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility-Sysgroup@swift.com or indicate this in your application.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.