Associate, Supply Chain Operations

Boston, MA (on-site, M-F 9am–5pm ET; up to 10% domestic travel). Candidates must be legally authorized to work in the U.S. without visa sponsorship.

About the role

The Supply Chain Operations Associate is a full-time, non-exempt member of the Supply Chain Operations team within the International Operations department. The Associate executes day-to-day operations related to international and domestic shipment planning, order follow-up, and vendor relationship management to support care provision across PIH sites. This role requires on-site presence in Boston to physically handle shipments, manage inventory, and coordinate with vendors, warehouses, and care-delivery sites.

Responsibilities

• Logistics (40%):
  • Physically receive and prepare outgoing shipments from the Boston storage location, including palletization and compliance with all outbound labeling requirements.
  • Regularly review inventory in the Boston and Gloucester storage locations and implement industry-standard inventory management practices.
  • Create and communicate customs clearance documents to site-based teams; provide shipment-status updates.
  • Adhere to all organizational and donor ordering and shipping procedures; maintain the integrity and transparency of department records and files.
  • Resolve discrepancies in received quantities with site and logistics colleagues and vendors to ensure inventory accuracy.
  • Work closely with assigned consolidation warehouses to ensure timely, priority-based shipment of inventory to final destinations.
  • Manage relationships with assigned 3PLs, outsourced warehouse vendors, and freight forwarders; pursue cost-saving opportunities, monitor performance, and implement process improvements.
• Order Follow-Up (30%):
  • Follow up on unshipped order lines to ensure timely action by vendors and freight forwarders; update expected ship dates in the logistics management information system (LMIS).
  • Coordinate with site point-of-contacts to resolve supplier-related issues on delayed order lines.
  • Review team metrics regularly and address areas requiring immediate follow-up.
  • Provide coverage for other order and shipping-related tasks as needed.
• Process Optimization (30%):
  • Conduct data analysis and prepare reports; contribute to LMIS data-quality improvement initiatives.
  • Contribute to budget preparation and grant reporting.
  • Identify and implement process improvements to optimize receiving and outbound shipment workflows and maximize inventory accuracy.
  • Act as supply chain point person for assigned sites and/or departments; communicate needs, priorities, and supply chain risks to colleagues and managers.

Requirements

• Experience, Education, Licenses or Certifications:
  • 3–5 years of relevant work experience or a combination of work experience and education in procurement, sourcing, logistics, international development, healthcare administration, or a similar field.
• Skills:
  • Ability to lift up to 50 pounds when receiving inventory, preparing outbound shipments, and palletizing boxes.
  • Demonstrated success managing large data sets with high attention to detail.
  • Experience using logistics management information systems or proven ability to learn new electronic systems quickly.
  • Ability to follow established processes and implement process improvements.
  • Intermediate Microsoft Excel skills.
  • Demonstrated success responding to a high volume of requests with a customer-service approach; ability to react to changing priorities with urgency.
  • Excellent organization and communication skills.
  • Willingness to perform repetitive tasks and data entry while understanding their connection to larger team and organizational goals.
• Preferred:
  • Experience with international pharmaceutical and/or medical supply logistics.
  • Proficiency in French and/or Haitian Creole.
  • Advanced Microsoft Excel skills.
• Physical Requirements:
  • Physical ability to safely lift up to 50 pounds for warehouse duties such as receiving stock, palletizing boxes, and preparing outbound freight.

Core Values and Competencies

• Demonstrates PIH’s core values: Commitment, Humility, Integrity, and Pragmatic Solidarity/Accompaniment.
• Accountability – Accepts responsibility for one’s actions, outcomes, and those of their team.
• Achieving results – Sets realistic goals, puts plans into action, monitors progress, evaluates outcomes, and applies lessons learned.
• Adaptability – Adapts to change, balances multiple demands, considers new approaches, and persists toward solutions in changing circumstances.
• Teamwork – Works well with others to achieve common goals; collaborates effectively with staff across departments and countries.

Benefits

• Comprehensive health coverage (medical, dental, vision, disability, and life insurance).
• 401(k) with automatic employer contributions.
• Flexible PTO with no cap, plus generous holidays, summer and winter breaks, and a sabbatical program.
• Professional development support and home office reimbursements.

Pay

The starting salary range for this position is $70,040–$74,160/year, based on functional and job-related experience. Salaries at PIH are non-negotiable and determined by internal parity guidelines.