Associate, Supply Chain Operations

Boston, MA – Full-time, regular, nonexempt role (40 hrs/week, on-site M-F 9 am–5 pm ET). Candidates must be legally authorized to work in the U.S. without sponsorship. Up to 10% domestic travel required.

About the role

The Supply Chain Operations Associate is a key member of the Supply Chain Operations team within the International Operations department. This role focuses on supply chain optimization by executing day-to-day operations related to international and domestic shipment planning, order follow-up, and vendor relationship management to support care provision across PIH sites. The Associate works closely with vendors and domestic warehouses to ensure orders are processed, inbound shipments are captured in the logistics management information system (LMIS), and shipping documents are communicated to care delivery sites in a timely manner.

This individual must be detail-oriented, organized, and proactive, with a service-oriented mindset and strong communication skills.

Responsibilities

• Logistics (40%):
  • Physically receive and prepare outgoing shipments from the Boston storage location, including palletization and ensuring compliance with all outbound labeling requirements.
  • Regularly review inventory in the Boston and Gloucester storage locations and implement industry-standard inventory management practices.
  • Create and communicate relevant customs clearance documents to site-based teams; keep teams updated on shipment status.
  • Adhere to all organizational and donor ordering and shipping procedures; maintain the integrity and transparency of all department records and files.
  • Work with site and logistics colleagues and vendors to resolve discrepancies in received quantities and ensure inventory accuracy.
  • Work closely with assigned consolidation warehouses to ensure inventory is accurate and items are shipped out to final destinations in a timely manner according to priority.
  • Manage relationships with assigned 3PLs/outsourced warehouse vendors and freight forwarders, pursue cost-saving opportunities, monitor performance, and implement process improvements to optimize logistics activities.
• Order Follow-Up (30%):
  • Follow up on order lines that are not yet shipped to ensure shipment plans are in place and timely action is taken by vendors and freight forwarders; update expected ship dates in LMIS.
  • Coordinate with assigned site point of contacts to resolve any supplier-related issues on delayed order lines.
  • Review team metrics regularly and address any areas requiring immediate follow-up.
  • Provide coverage for other order and shipping-related tasks as needed.
• Process Optimization (30%):
  • Conduct data analysis, prepare reports as needed, and contribute to LMIS data quality improvement initiatives.
  • Contribute to budget preparation and grant reporting.
  • Identify and implement process improvements to optimize receiving and outbound shipment workflows and maximize inventory accuracy.
  • Act as supply chain point person for assigned sites and/or departments; communicate needs and priorities to colleagues and managers, with particular attention to identifying supply chain risks.

Requirements

• Required Experience, Education, Licenses, or Certifications:
  • 3–5 years of relevant work experience or a combination of work experience and education in procurement, sourcing, logistics, international development, healthcare administration, or a similar field.
• Skills Required:
  • Ability to lift up to 50 pounds when receiving inventory, preparing outbound shipments, and palletizing boxes.
  • Demonstrated success managing large data sets with high attention to detail.
  • Experience using logistics management information systems or proven ability to learn new electronic systems quickly.
  • Ability to follow established processes and experience implementing process improvements.
  • Intermediate Microsoft Excel skills.
  • Demonstrated success responding to a high volume of requests with a customer service approach; ability to react to needs based on changing priorities and with a sense of urgency.
  • Excellent organization and communication skills.
  • Willingness to perform important repetitive tasks and data entry and ability to see their connection to larger team and organizational goals.
• Preferred:
  • Experience with international pharmaceutical and/or medical supply logistics.
  • Proficiency in French and/or Haitian Creole.
  • Advanced Microsoft Excel skills.
• Physical Requirements:
  • Physical ability to safely lift up to 50 pounds for warehouse duties such as receiving stock, palletizing boxes, and preparing outbound freight.

Core Values and Competencies

• Demonstrates the organization’s core values of: Commitment, Humility, Integrity, and Pragmatic Solidarity/Accompaniment.
• Accountability – Able to accept responsibility for one's actions, outcomes, and those of their team.
• Achieving results – Able to set realistic goals, put plans into action, monitor progress, evaluate outcomes, and apply lessons learned.
• Adaptability – Able to adapt to change, balance multiple demands, consider new approaches, and persist toward solutions in changing circumstances.
• Teamwork – Able to work well with others to achieve common goals. Exemplary interpersonal skills; ability to collaborate effectively with staff across departments and countries.

Benefits

• Comprehensive health coverage (medical, dental, vision, disability, and life insurance).
• 401(k) with automatic employer contributions.
• Flexible PTO with no cap, plus generous holidays, summer and winter breaks, and a sabbatical program.
• Professional development support and home office reimbursements.

Pay

The starting salary range for new hires in this position is $70,040–$74,160/year and may vary depending on multiple, individualized factors including functional experience and job-related experience. Salaries at PIH are not negotiable.