Supply Chain Operations Associate

About the role

Provide a key link in the Supply Chain between Customers, intercompany, and third-party supply sites and markets, focusing on order processing and invoicing.

Responsibilities

• Liaise with Principals, Purchasing, Finance Departments, and Fiscal Reps to perform Supply Chain Operations activities on their behalf.
• Ensure compliance with Business and Tolling Rules for customer and supply sites.
• Resolve discrepancies in quantity and timing of market orders.
• Receipt and entry of market orders as per business rules.
• Process supplier invoices, follow up on price discrepancies, and handle payment queries.
• Accurately receipt and process Tolling Fee invoices.
• Perform all activities in accordance with Good Distribution Procedure.
• Issue invoices to markets and required shipping documents, certifying with local Chamber of Commerce and legalizing with relevant Embassies as needed.
• Liaise with Freight Forwarder/Logistics for outbound shipments and update Freight Tracker/Register if applicable.
• Approve or sign off on Redeployment/Rework on behalf of Principal.
• Coordinate Redeployments/Reworks and ensure costs are back-charged to the appropriate party.
• Liaise with QC for testing, release, and generation of Certificates of Analysis (CoAs) for API if applicable.
• Liaise with QC for QP inspection and release of Drug Products.
• Assist and support Master Data related to customers, contracts, and BOMs.
• Use reports to monitor and ensure data integrity if applicable.
• Receive and forward Customer Complaints as per established procedures and follow up for prompt resolution.
• Perform all SAP transactions in a compliant manner.
• Meet Finance deadlines for month-end and year-end sales reporting.
• Provide supporting documentation for Financial Audits as requested.
• Work with External Manufacturing organization to support implementation of new supply models.
• Run key operational reports and assist or maintain master data if applicable.
• Upload forecasts into SAP via APO or ECC if applicable.
• Facilitate maintenance of files, data, and other supporting information for imports and exports to ensure an audit-ready state.
• Coordinate with internal customers in response to auditor or other requests for information pertaining to company import/export activities.
• Assist in any ad-hoc functions or tasks assigned by the Line Supervisor or Line Manager.

Requirements

• Bachelor’s Degree in Business Administration, Supply Chain, or related fields.
• 3+ years of experience in a Multinational Supply Chain Environment, warehouse transactional, or related experience.
• 3+ years of SAP experience.
• 3+ years of Logistics Experience.
• 3+ years of Shipping and Receiving/Warehousing Experience.
• 3+ years of Supply Chain Management experience.
• 3+ years of experience in customs, trade compliance, or a related field.
• Understanding of basic U.S. import/export regulations, Foreign Trade Zone operations, and Department of Transportation requirements.
• Pharmaceutical industry experience preferred.

Skills

• Experience working in a multinational company, preferably in an Export department.
• Ability to deliver results on time in a pressurized environment.
• Flexibility to deal with changing priorities.
• Efficiency in Supply Chain administration, accuracy, and timeliness of order processing.
• Ability to set demanding goals while maintaining accuracy and high productivity.
• Follow through on commitments to Customers without detriment to the team or company.
• Strong interpersonal and communication skills when dealing with colleagues and external customers.
• Ability to prioritize, organize, and manage multiple tasks to tight deadlines.
• Strong ability to use computer systems efficiently, with workable knowledge of ERP systems, ideally SAP.
• Ability to create and maintain strong working relationships within the organization and externally with trade customers and suppliers.
• Understanding of the client Supply Chain, products, and markets.
• Ability to adapt quickly to job demands and learn rapidly.
• Adherence to all Regulatory, Finance, EHS, and Security compliance procedures.