Associate Success Manager

HealthStream is the leader in healthcare workforce solutions, helping organizations improve performance, engagement, and safety through leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform.

Why Join Us

At HealthStream, you’ll collaborate with a team of talented professionals dedicated to innovation and excellence, making a meaningful impact on the future of healthcare. We offer a supportive work environment where creativity and collaboration thrive, along with competitive compensation and comprehensive benefits.

• Mission-oriented work
• Diverse and inclusive culture
• Competitive compensation and bonuses
• Comprehensive insurance plans (medical, dental, vision)
• Mental and physical health support
• Work-from-home flexibility
• Fitness center reimbursements
• Streaming Good volunteer time off
• Wellness workshops
• Buddy Program for new hires
• Collaborative work environment
• Career growth and continuous learning opportunities
• Inspiring workspaces in Nashville and San Diego
• Free employee parking at Resource Centers
• Hybrid work environment and paid time off for work-life integration

For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN, and San Diego, CA, offering inspiring workspaces, onsite social events, and opportunities for collaboration.

About the Role

The Associate Success Manager owns HealthStream onboarding activities for assigned customer workstreams, ensuring process adoption and guiding customers on best practices for configuring pre-deployed credentialing content to optimize efficiency and support success with our credentialing solution.

Responsibilities

• Adhere to all HealthStream security policies, procedures, and assigned training.
• Own HealthStream onboarding activities for designated customer workstreams, ensuring successful process adoption in parallel with the launch or ongoing optimization of HealthStream solutions.
• Formulate deployment plans and timelines to maximize efficient use of best-practice content while meeting client business needs at go-live.
• Analyze client business processes and provide expert advice on implementing our automation engine and content library to reduce inefficiencies and streamline credentialing and review processes.
• Negotiate with clients on behalf of HealthStream regarding scope, design, implementation, and long-term optimization plans for solutions.
• Lead client meetings to educate customers on best-practice configuration of pre-deployed content.
• Evaluate customer implementation needs during sales conversations to ensure alignment with onboarding strategy.
• Maintain timely updates to project records in Salesforce for accurate status and progress tracking.
• Collaborate with internal teams to resolve customer onboarding issues promptly.
• Exercise discretion and independent judgment in evaluating client feedback to drive product, automation engine, and content library improvements.
• Engage productively in support of all HealthStream initiatives.

Requirements

• Bachelor's Degree in a related discipline.
• Minimum 3+ years in customer-facing roles, preferably in SaaS or healthcare technology.
• Demonstrated advanced proficiency in Salesforce, Microsoft Suite, and CredentialStream.
• Working knowledge of SQL and relational databases is a plus.
• Affinity for technology.

Qualifications

• Excellent oral and written communication skills.
• Strong organizational and project management skills.
• Strong analytical skills and independent problem-solving ability.
• Strong interpersonal and relationship management skills with the ability to influence others.
• Ability to manage multiple client relationships and projects under supervision.
• Professional poise and comfort leading discussions with client decision-makers, end-users, and IT professionals.
• Ability to work effectively with teams of diverse backgrounds, skill sets, and vocabularies.
• Ability to travel up to 20% of the time.

Pay

The salary range for this position is $61,712 - $80,145, determined based on the candidate’s level of experience and qualifications.

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, dental, and vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth options
• Flexible Spending Account and Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement