Associate, Studio Experience

About the role

Peloton Studios delivers both a broad offering of highly engaging subscription content and world-class member classes, events, and activations to our community. We are looking for passionate, customer service-driven individuals to ensure an outstanding experience throughout the entire member journey when visiting our studios.

Responsibilities

Provide a high level of hospitality and care to members, prospective members, and guests throughout their time at the studio
Collaboratively address member feedback and queries in person or via email with a helpful and professional demeanor in a timely manner
Deliver clear, engaging, and enthusiastic pre- and post-class announcements over a microphone to studio audiences
Effectively book, cancel, and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account-related inquiries
Check-in duties prior to live productions, ensuring members and guests are welcomed and aware of studio rules, waivers, and terms
Monitor class occupancy levels, managing day-of standby lists and waitlists to ensure live studio spots are optimally filled
Support the vibrant energy of the studio experience, partnering with the wider production teams on audience placement and participation
Create and prepare merchandise bags and assist with hospitality moments
Assist in post-class meet & greets, including taking and distributing photos to guests and members
Celebrate key member milestones, such as birthdays or class achievements
Build proficiency across our digital tools, including our reservation system, email, SMS platforms, G-Suite, and Slack
Perform administrative tasks as needed, including maintaining studio logs and trackers
Work cohesively with other studio departments to ensure a streamlined production experience
Maintain up-to-date knowledge of the Peloton brand, products, and safety guidelines
Maintain flexibility to support additional studio activations outside of standard member classes, including event support and group/corporate bookings

Requirements

Prior experience in a customer service, hospitality, retail, or front-of-house environment
Strong digital literacy with the ability to quickly learn new reservation systems and communication tools (G-Suite, Slack, etc.)
Excellent communication skills with a track record of professional and welcoming phone, email, and in-person etiquette
Comfort and confidence speaking on a microphone or addressing large groups of people dynamically
Strong organizational skills with the ability to prioritize tasks and balance multiple guest needs effectively
Strong problem-solving skills and a proactive approach to supporting guests and teammates
An enthusiastic, team-oriented, and community-minded approach to hospitality
A strong interest in health, fitness, wellness, or sports
A positive, solution-oriented mindset when interacting with members and colleagues alike

Work Schedule

Ability to work a flexible schedule to meet the needs of the studio business, which includes weekends, holidays, early mornings (starting at 5:00 AM), or late evenings (ending at 10:00 PM)
Availability to meet the minimum part-time requirement of 3 days per week, specifically including Friday, Saturday, and Sunday

Pay

Hourly Pay Rate: $21 USD - $21 USD

Benefits

Medical, dental and vision insurance
Generous paid time off policy
Short-term and long-term disability
Access to mental health services
401k, tuition reimbursement and student loan paydown plans
Employee Stock Purchase Plan
Fertility and adoption support and up to 18 weeks of paid parental leave
Child care and family care discounts
Free access to Peloton Digital App and apparel and product discounts
Commuter benefits and Citi Bike Discount
Pet insurance and so much more!