Associate - Strategy & Operations

About the Team

DoorDash Digital Ordering is DoorDash’s leading SaaS business unit, offering a suite of products across online ordering, branded websites and mobile apps, loyalty solutions, and more that enable restaurants to reach customers and grow their revenue through their own first‑party channels. The business is one of the fastest‑growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants across the Americas. Strategy & Operations sits at the center of that opportunity, partnering with Product to set strategy and vision for every offering in the suite, deciding what to build, where to invest, and how to bring it to market.

About the Role

As an Associate on the Digital Ordering Strategy & Operations team, you will own one or more product initiatives within our first‑party suite from end to end. You will develop the strategy, define key results, and drive execution in partnership with S&O, Product, Engineering, Analytics, Implementation, Sales, and Marketing. This role is ideal for a strategic operator who can move fast and wear many hats—analyst, builder, operator, and cross‑functional leader. You will own zero‑to‑one experiments and initiatives that improve products already operating at scale, help shape the roadmap with Product, and work directly with merchants and frontline teams to identify the gaps worth solving.

You’ll Be Excited About This Opportunity Because You Will…

• Own product initiatives from end to end and be accountable for their results.
• Imagine, develop, and execute on workstreams from start to completion with little oversight.
• Oscillate easily from strategic considerations to tactical execution.
• Build deep and meaningful relationships with merchants, laser‑focused on helping them thrive.
• Make a scalable, measurable impact on the restaurant industry in the US and abroad.
• Operate comfortably in ambiguous environments while maintaining a strong bias for action.
• Grow your scope as you demonstrate ownership and impact.
• Communicate precisely depending on audience and level of detail.
• Represent the DoorDash brand with humility and a customer‑first mindset.

Your Responsibilities

• Own product initiatives: develop strategy, define goals and key results, build business case, financial model, and go‑to‑market plan; drive execution from launch into growth with accountability for results.
• Lead cross‑functionally: bring Product, Engineering, Analytics, Implementation, Sales, Marketing, and Support behind a plan and hold partners accountable without formal authority.
• Analyze: combine complex data analysis with qualitative insight from merchants and frontline teams; build models, assess weekly performance, and translate findings into action plans.
• Experiment: design and launch zero‑to‑one tests, build AI tools and automations to support internal processes and product launches, pilot tools, demos, or prototype agents; retire what does not work and scale what does.
• Represent the merchant: act as the voice of the merchant and the field, lead discovery interviews, synthesize feedback from Sales, Implementation, Support, and merchants to influence product roadmaps and go‑to‑market priorities.
• Scale learnings: codify what works, build repeatable frameworks, processes, and enablement that raise the bar across the organization, and define best practices for launching new products in a scalable, measurable way.

The Best Candidates Will…

• Think like a founder, identifying problems nobody flagged, building the case for solving them, and driving them to resolution with limited structure or direction.
• Bring strong analytical horsepower and intellectual curiosity, comfortable diving into complex data and extracting insights that drive real‑world decisions.
• Thrive in fast‑paced, high‑ambiguity environments, moving with urgency, defaulting to action, taking ownership end‑to‑end, and knowing when to bend process to get things done.
• Lead cross‑functional teams through influence, building trust with Product, Engineering, Sales, Account Management, and Marketing partners and holding them to their commitments.
• Communicate clearly across audiences, presenting findings and defending recommendations with data.
• Have experience working closely with Sales or frontline teams, turning insights from those teams into action.
• Bring hands‑on experience using AI, automation, or internal tooling to improve workflows or prototype solutions.

We’re Excited About You Because You…

• Have 2–3 years of experience in strategy, operations, consulting, product, or founder‑type roles.
• Have taken a product or initiative from inception through launch and into growth, leading cross‑functional partners without a fully defined brief.
• Demonstrate judgment to identify gaps worth solving and shape product priorities alongside S&O and Product partners.
• Can independently devise and execute a strategy to achieve business outcomes.
• Bring a strong analytical background, with the ability to synthesize large data sets into meaningful insights (SQL proficiency preferred).
• Lead cross‑functionally and influence without authority across Product, Engineering, Data Science, Sales, and Marketing.
• Define goals and key results for your initiatives, and hold yourself accountable for achieving them.
• Have exceptional communication skills, able to explain insights, defend recommendations, and tailor messaging across frontline teams, senior leaders, and merchants.
• Have piloted or built with AI tools in real‑world workflows, such as automating processes, prototyping solutions, or supporting product launches.
• Possess a founder mindset, identifying problems independently and driving them to resolution.

Why You’ll Love Working at DoorDash

• Leadership is embraced by everyone, not just the management team.
• Operators at DoorDash build the future by creating solutions that lead the company and industry.
• Continuous learning is encouraged on the job, regardless of tenure.
• Collaboration across teams creates a supportive, one‑team environment that drives inspiring goals.

Pay

Base salary range in the United States (including Illinois and Colorado): $74,800 — $110,000 USD. Compensation will be decided based on factors including skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

Benefits

• 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Flexible paid time off/vacation and paid sick time (80 hours PTO per year for salaried roles; accrual details for hourly roles).
• Medical, dental, and vision insurance.
• 11 paid holidays.
• Disability and basic life insurance.
• Family‑forming assistance.
• Mental health program.
• Comprehensive benefits package supporting overall well‑being.