Associate Strategy Analyst - Member Satisfaction
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, scam-warning, duplicated lines, application instructions. Preserve all substantive info.
We need to parse the job description.
Given text:
Company Highmark Inc. Job Description JOB SUMMARY This job supports the leadership of Highmark, or its affiliates, with a range of strategy activities essential to membership and margin goals. Strategy Analysts provide analytical/strategic-thinking with a particular focus on issues that impact member satisfaction and leadership support that enables project teams to 1) isolate business issues; 2) help design and execute analytics for studying business issues (market research, scenario planning, forecasting, market share, profitability, etc.); 3) develop technical content (competitive intelligence, Strong communication skills (PowerPoint / Oral Communication) are critical for this role market trend analysis); 4) support development of formal recommendations to Senior Levels leadership; 5) help create document components (go-to-market or operational strategies, 6) Ability to problem solve and thrive in ambiguous situations where there is a clear end-goal, but no "how" on how to achieve that goal etc.) that inform critical strategic issues and decisions.
ESSENTIAL RESPONSIBILITIES Work with business/market owners to identify key business issues, articulate problem, apply right analytical framework, develop solution and recommendations, represent findings to stakeholders and own the outcome.Under the guidance of Strategy Consultants and Leadership, participate in & lead small to medium sized strategy projects/ work streams with the help of internal or external strategy consulting resources.Serve as subject matter expert (resource) to staff and stakeholders on membership, growth and operational strategy issues.Provide periodic informal work guidance/direction to other team members; Provide performance input and recommendations to management for development/ training plans. May have supervisory responsibilities on a project basis.Apply a broad knowledge of concepts and principles to develop analytical frameworks, approach and methodology best practices to analyze complex strategy issues, often applying ingenuity and originality to develop unique solutions.Other duties as assigned or requested.
EDUCATION Required Bachelor's degree in Business, Economics, Engineering, or Life Sciences or closely related discipline Substitutions None Preferred Master’s Degree in Business, Health or Economics or other related degreeBachelor's Degree in Finance, Health Care / Health Care Administration EXPERIENCE Required 0 - 3 years progressive experience that should be with strategy/ management consulting firms or internal strategy groups of healthcare and related companies Preferred Health Insurance operations and technology experienceOperational improvement experience5+ years of experience in Healthcare3+ years of experience with Customer Experience / Customer Satisfaction LICENSES OR CERTIFICATION Required None Preferred Process Improvement certification (i.e. Lean, Six Sigma or Kaizan) SKILLS Broad application of principles, theories, and concepts in strategic thinking, plus working knowledge of other related fieldsStrong PC application Skills (MS Office including PowerPoint and Excel)Knowledge of national and regional healthcare industry trends and challengesStrong written and oral communication skills, and attention to details Language (Other Than English) None Travel Requirement 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting up to 10 pounds Constantly Lifting 10 to 25 pounds Occasionally Lifting 25 to 50 pounds Rarely Disclaimer The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice
We need to remove boilerplate: disclaimer, compliance requirement, EEO, accessibility notice, California Consumer Privacy Act, etc. Also remove duplicated lines. Also remove "Position Type Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting up to 10 pounds Constantly Lifting 10 to 25 pounds Occasionally Lifting 25 to 50 pounds Rarely" - that's physical demands; maybe we can keep as part of "Requirements"? But the instruction: we should include sections only when posting has real, specific content. The posting includes physical demands; but we have no specific heading for that. The allowed headings are limited: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Physical demands could go under Requirements or Qualifications? Probably Requirements includes experience, education, etc. Physical demands maybe not needed; but we could include under Requirements as a list? However the instruction says: "Use
- for any list of duties/requirements/benefits". So we could treat physical demands as part of Requirements (list). But we need to decide if we want to include that section. The posting includes physical demands details; we should preserve substantive info. So we could include a Requirements section that includes education, experience, licenses/certifications, physical demands, travel requirement, etc. However we also have a Skills section separate.
We need to avoid filler like "commensurate with experience", "not specified", etc. The posting includes specifics.
We need to decide sections:
- About the role: could be the job summary paragraph.
- Responsibilities: the essential responsibilities bullet list.
- Requirements: could include education, experience, licenses/certifications, physical demands, travel requirement.
- Qualifications: maybe not needed if we already have Requirements; but we could separate Education/Experience as Qualifications? The instruction says we can use any of the headings but only if content present. We could combine education/experience under Requirements and maybe Skills separate. Qualifications could be left out if not needed.
- Skills: the skills bullet list.
- Benefits, Pay, Schedule: not present in posting, so we should NOT include those sections.
Thus output sections: About the role, Responsibilities, Requirements, Skills.
We need to format:
About the role
Job summary paragraph.
Responsibilities
- ...
...
Requirements
- Education: Required Bachelor's degree in Business, Economics, Engineering, or Life Sciences or closely related discipline; Preferred Master’s Degree in Business, Health or Economics or other related degree; Bachelor's Degree in Finance, Health Care / Health Care Administration
- Experience: Required 0 - 3 years progressive experience with strategy/management consulting firms or internal strategy groups of healthcare and related companies; Preferred Health Insurance operations and technology experience; Operational improvement experience; 5+ years of experience in Healthcare; 3+ years of experience with Customer Experience / Customer Satisfaction
- Licenses/Certifications: Required None; Preferred Process Improvement certification (i.e. Lean, Six Sigma or Kaizan)
- Travel Requirement: 0% - 25%
- Physical Demands: Position Type Office-based; Teaches/trains others regularly; Occasionally travel from office to various work sites or site-to-site; Rarely works primarily out-of-the-office selling products/services; Never; Physical work site required Yes; Lifting up to 10 pounds Constantly; Lifting 10 to 25 pounds Occasionally; Lifting 25 to 50 pounds Rarely
But we need to ensure we don't repeat content. Also we need to avoid duplication like "Bachelor's Degree in Finance, Health Care / Health Care Administration" appears under Preferred? Actually in EDUCATION line: "Preferred Master’s Degree in Business, Health or Economics or other related degreeBachelor's Degree in Finance, Health Care / Health Care Administration". It seems missing spacing; but we can treat as two preferred: Master's degree in Business, Health or Economics or other related degree; Bachelor's degree in Finance, Health Care/Health Care Administration.
We need to preserve all substantive info; not invent.
Now Skills: list:
- Broad application of principles, theories, and concepts in strategic thinking, plus working knowledge of other related fields
- Strong PC application Skills (MS Office including PowerPoint and Excel)
- Knowledge of national and regional healthcare industry trends and challenges
- Strong written and oral communication skills, and attention to details
- Language (Other Than English) None
- Travel Requirement 0% - 25% (but we already have travel requirement in Requirements; maybe we shouldn't duplicate. Actually Skills section includes Travel Requirement line; but we already captured travel requirement under Requirements. To avoid duplication, we could omit duplicate. However the instruction says preserve ALL substantive information; do not invent or summarize away detail. If we omit the travel requirement from Skills, we are losing that detail (though we have it elsewhere). But we could keep it under Skills as well; duplication may be okay? The instruction says remove duplicated lines. So we should not duplicate same info. So we should keep travel requirement only once. Since we placed it under Requirements, we should remove from Skills.
Thus Skills list:
- Broad application of principles, theories, and concepts in strategic thinking, plus working knowledge of other related fields
- Strong PC application Skills (MS Office including PowerPoint and Excel)
- Knowledge of national and regional healthcare industry trends and challenges
- Strong written and oral communication skills, and attention to details
- Language (Other Than English) None
Now we need to ensure we didn't include any boilerplate like "Disclaimer", "Compliance Requirement", etc.
Now produce HTML fragment.
Check for any other sections: maybe "Benefits" not present, "Pay" not present, "Schedule" not present.
Thus final output.
We need to ensure proper HTML: use for each heading,
for prose,
- for lists.
We need to avoid extra whitespace? It's fine.
Let's craft.
About the role paragraph: combine the job summary sentences.
Original JOB SUMMARY: "This job supports the leadership of Highmark, or its affiliates, with a range of strategy activities essential to membership and margin goals. Strategy Analysts provide analytical/strategic-thinking with a particular focus on issues that impact member satisfaction and leadership support that enables project teams to 1) isolate business issues; 2) help design and execute analytics for studying business issues (
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, scam-warning, duplicated lines, application instructions. Preserve all substantive info. We need to parse the job description. Given text: Company Highmark Inc. Job Description JOB SUMMARY This job supports the leadership of Highmark, or its affiliates, with a range of strategy activities essential to membership and margin goals. Strategy Analysts provide analytical/strategic-thinking with a particular focus on issues that impact member satisfaction and leadership support that enables project teams to 1) isolate business issues; 2) help design and execute analytics for studying business issues (market research, scenario planning, forecasting, market share, profitability, etc.); 3) develop technical content (competitive intelligence, Strong communication skills (PowerPoint / Oral Communication) are critical for this role market trend analysis); 4) support development of formal recommendations to Senior Levels leadership; 5) help create document components (go-to-market or operational strategies, 6) Ability to problem solve and thrive in ambiguous situations where there is a clear end-goal, but no "how" on how to achieve that goal etc.) that inform critical strategic issues and decisions. ESSENTIAL RESPONSIBILITIES Work with business/market owners to identify key business issues, articulate problem, apply right analytical framework, develop solution and recommendations, represent findings to stakeholders and own the outcome.Under the guidance of Strategy Consultants and Leadership, participate in & lead small to medium sized strategy projects/ work streams with the help of internal or external strategy consulting resources.Serve as subject matter expert (resource) to staff and stakeholders on membership, growth and operational strategy issues.Provide periodic informal work guidance/direction to other team members; Provide performance input and recommendations to management for development/ training plans. May have supervisory responsibilities on a project basis.Apply a broad knowledge of concepts and principles to develop analytical frameworks, approach and methodology best practices to analyze complex strategy issues, often applying ingenuity and originality to develop unique solutions.Other duties as assigned or requested. EDUCATION Required Bachelor's degree in Business, Economics, Engineering, or Life Sciences or closely related discipline Substitutions None Preferred Master’s Degree in Business, Health or Economics or other related degreeBachelor's Degree in Finance, Health Care / Health Care Administration EXPERIENCE Required 0 - 3 years progressive experience that should be with strategy/ management consulting firms or internal strategy groups of healthcare and related companies Preferred Health Insurance operations and technology experienceOperational improvement experience5+ years of experience in Healthcare3+ years of experience with Customer Experience / Customer Satisfaction LICENSES OR CERTIFICATION Required None Preferred Process Improvement certification (i.e. Lean, Six Sigma or Kaizan) SKILLS Broad application of principles, theories, and concepts in strategic thinking, plus working knowledge of other related fieldsStrong PC application Skills (MS Office including PowerPoint and Excel)Knowledge of national and regional healthcare industry trends and challengesStrong written and oral communication skills, and attention to details Language (Other Than English) None Travel Requirement 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting up to 10 pounds Constantly Lifting 10 to 25 pounds Occasionally Lifting 25 to 50 pounds Rarely Disclaimer The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice We need to remove boilerplate: disclaimer, compliance requirement, EEO, accessibility notice, California Consumer Privacy Act, etc. Also remove duplicated lines. Also remove "Position Type Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting up to 10 pounds Constantly Lifting 10 to 25 pounds Occasionally Lifting 25 to 50 pounds Rarely" - that's physical demands; maybe we can keep as part of "Requirements"? But the instruction: we should include sections only when posting has real, specific content. The posting includes physical demands; but we have no specific heading for that. The allowed headings are limited: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Physical demands could go under Requirements or Qualifications? Probably Requirements includes experience, education, etc. Physical demands maybe not needed; but we could include under Requirements as a list? However the instruction says: "Use
- for any list of duties/requirements/benefits". So we could treat physical demands as part of Requirements (list). But we need to decide if we want to include that section. The posting includes physical demands details; we should preserve substantive info. So we could include a Requirements section that includes education, experience, licenses/certifications, physical demands, travel requirement, etc. However we also have a Skills section separate.
We need to avoid filler like "commensurate with experience", "not specified", etc. The posting includes specifics.
We need to decide sections:
- About the role: could be the job summary paragraph.
- Responsibilities: the essential responsibilities bullet list.
- Requirements: could include education, experience, licenses/certifications, physical demands, travel requirement.
- Qualifications: maybe not needed if we already have Requirements; but we could separate Education/Experience as Qualifications? The instruction says we can use any of the headings but only if content present. We could combine education/experience under Requirements and maybe Skills separate. Qualifications could be left out if not needed.
- Skills: the skills bullet list.
- Benefits, Pay, Schedule: not present in posting, so we should NOT include those sections.
Thus output sections: About the role, Responsibilities, Requirements, Skills.
We need to format:
About the role
Job summary paragraph.
Responsibilities
- ... ...
Requirements
- Education: Required Bachelor's degree in Business, Economics, Engineering, or Life Sciences or closely related discipline; Preferred Master’s Degree in Business, Health or Economics or other related degree; Bachelor's Degree in Finance, Health Care / Health Care Administration
- Experience: Required 0 - 3 years progressive experience with strategy/management consulting firms or internal strategy groups of healthcare and related companies; Preferred Health Insurance operations and technology experience; Operational improvement experience; 5+ years of experience in Healthcare; 3+ years of experience with Customer Experience / Customer Satisfaction
- Licenses/Certifications: Required None; Preferred Process Improvement certification (i.e. Lean, Six Sigma or Kaizan)
- Travel Requirement: 0% - 25%
- Physical Demands: Position Type Office-based; Teaches/trains others regularly; Occasionally travel from office to various work sites or site-to-site; Rarely works primarily out-of-the-office selling products/services; Never; Physical work site required Yes; Lifting up to 10 pounds Constantly; Lifting 10 to 25 pounds Occasionally; Lifting 25 to 50 pounds Rarely
for each heading,
for prose,
- for lists. We need to avoid extra whitespace? It's fine. Let's craft. About the role paragraph: combine the job summary sentences. Original JOB SUMMARY: "This job supports the leadership of Highmark, or its affiliates, with a range of strategy activities essential to membership and margin goals. Strategy Analysts provide analytical/strategic-thinking with a particular focus on issues that impact member satisfaction and leadership support that enables project teams to 1) isolate business issues; 2) help design and execute analytics for studying business issues (