Associate Strategist, Analytics & Ops Partner

About the role

Join a live social shopping company with incredible teams, ambitious projects, and amazing careers. This role reports to the Director of Social Strategy & Operations and supports QVC by gathering and making sense of platform analytics and operational signals. You will share insights with teams who can act on them and partner across platform, customer service, and logistics groups to keep the experience seamless. It offers real visibility into how social selling works and a front-row seat on the team building it.

This hybrid role requires you to be onsite at our West Chester, PA headquarters (Studio Park) several days per month (onsite days are predetermined and standard across the company). Candidates must reside in Pennsylvania, New Jersey, or Delaware. Relocation assistance is not available.

Responsibilities

• Gather, organize, and interpret customer, product, and operational data from social selling platforms to identify trends and support improvements to the customer buying journey.
• Partner with platform, customer service, logistics, and internal business teams to improve customer interactions and align efforts across the social selling ecosystem.
• Serve as a key point of contact for escalated internal and external account questions, ensuring issues are tracked, communicated, and resolved efficiently.
• Support the design and implementation of processes and strategic initiatives that improve social selling operations and enhance the customer experience.
• Coordinate with technology and analytics partners to apply tools, organize data, and strengthen service delivery and reporting capabilities.
• Participate in recurring business, platform, and operations meetings to share insights, track action items, and help drive customer success strategies forward.
• Contribute to enterprise-wide customer-focused projects by supporting alignment, coordination, and stakeholder engagement across teams.

Requirements

• Bachelor’s degree in business, strategy, retail management, or a related field, or equivalent experience.
• 3+ years of experience (professional and academic) digging into customer data, spotting trends, and turning them into actionable ideas.
• 3+ years of experience using Excel to report and advocate data insights related to the customer.
• 3+ years of experience managing multiple workstreams and providing visibility to the respective process owner.
• A genuine interest in customers, retail, and e-commerce, and a desire to make the experience better.
• Some exposure to customer service or operations in retail or e-commerce, whether through work, internships, or coursework.

Benefits

• Competitive compensation
• Paid time off
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Amazing company discounts
• Health care benefits starting on day 1
• 401(k)
• Tuition reimbursement

QVC Group is committed to inclusion and belonging for all and ensures equal employment opportunities for all team members and candidates. If you need reasonable accommodations or support, contact workwithus@qvcgrp.com.