Associate Strategic Client Executive, Global

About the role

The primary purpose of this role is to grow and retain membership for UHC Global. The person in this role has responsibility for managing and growing his/her book of business.

Responsibilities

• Establishes and maintains strong professional and personal relationships with customers and consultants presenting a positive image of UHC Global
• Develops and manages ongoing relationships and service delivery to clients
• Delivers growth and ensures retention of the book of business across all lines of business (e.g., insurance, risk, assistance, travel and medical)
• Secures new business within book of business (upsell) and may need assistance from manager with strategy and approach
• Creates and executes upon client specific business plans, as appropriate
• Develops and executes on Executive Briefing Document (EBD) for key clients, as appropriate based on client size/revenue and updates at a minimum quarterly
• Develops internal network throughout UHG
• Makes decisions regarding the management of escalated client issues to resolution
• Notifies client of any operational situations (e.g., system outage, strike in a foreign country, etc.) that may impact service
• Leads internal and/or external case reviews, as appropriate, with SME support from appropriate functional areas
• Partners with external vendors in support of clients' initiatives and programs
• Updates and maintains data integrity of client databases and sales tools on a timely basis (e.g. SFDC)
• Drives client participation to 100% completion of annual customer satisfaction surveys (NPS)
• Understands client's business model. Begins to understand customer market issues including earnings, market conditions, competitors and updates EBD accordingly
• Participates in personal development (MAP Self Assessment, requests for training, etc.)
• Attends and participates in one-on-ones with manager and assigned coach
• Manages client receivables
• Leads delivery of customer reports with support from business partners, as appropriate
• Models UHG culture

Qualifications

• Valid Insurance License is required or ability to obtain within 90 days of hire
• Valid passport or ability to obtain within 90 days of hire
• 3+ years of experience in healthcare sector
• 1+ years of client day-to-day engagement experience or relevant experience
• Demonstrated presentation skills
• Demonstrated basic business financial acumen

Preferred Qualifications

• Sales experience
• Global experience
• UHC product knowledge

Benefits

In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).