Associate Specialist, TCS, NA

Job Summary

Essential Duties and Responsibilities:

• Lead West customers in technical matters relating to drug-closure compatibility, packaging recommendations, component processing, functionality, product/packaging development, extractable/leachables and other test requirements, complementary systems, such as devices, safety administration systems, etc.
• Take a proactive role as technical interface between the customer and West’s functions: be an active part of the market segmented sales teams, support development of commercial strategies for products/services and customers, implement West’s product and technical commercial strategy for the day-to-day customer relationship, represent the Voice of Customer to the West organization
• Update the cross-functional teams on technical issues/projects within customers: Interface with customers and account managers to obtain background information and customer’s technical requirements on projects, advise on the status of and drive technical aspects of internal and external customer linked projects
• Promote, present and actively participate in growing West business: prepare technical presentations and training materials, educate customers on product applications, share industry insights with customers, provide blogs and other support to reinforce industry thought leadership, attend and participate in tradeshows, conferences and seminars, with presentations to customers / industry as needed
• Act as a liaison between customers, Sales and West Analytical Laboratories
• Build expertise in key market knowledge areas over and above the internal trainings
• Provide specific technical training to West employees as assigned
• Work closely with all other members of Global Technical Customer Support team to assure open communication and a high level of effectiveness

Education

Required: - Bachelor's Degree in a technical field (Chemistry/Biology/Pharmacy/Engineering) or equivalent experience Preferred: - Master's Degree in a technical field (Chemistry/Biology/Pharmacy/Engineering)

Work Experience

No minimum required, but experience in technical support, analytical laboratory, research and development, or engineering role is preferred

Preferred Knowledge, Skills and Abilities

• Works well in a fast-paced environment
• Comprehends technical information
• Strong interpersonal skills; connects with others and manages relationships
• Utilizes sound judgment and manages multiple priorities with a sense of urgency
• Identifies internal and external client needs and makes appropriate recommendations
• Balances multiple priorities
• Works in a virtual environment in a global organization
• Able to communicate effectively, speak in front of groups, express and understand direction
• Maintains ability to work well with others in a variety of situations
• Able to multitask, work under time constraints, problem solve, and prioritize
• Able to learn and apply new information or new skills

Physical Requirements

Maintain the ability to work well with others in a variety of situations

Additional Requirements

Able to communicate effectively, speak in front of groups, express and understand direction

Travel Requirements

As needed