MEMBER SERVICE SPECIALIST - TC

Major Job Responsibilities

• Provide friendly, courteous, prompt and professional service to all guests within the facility.
• Work in a fast-paced environment and appropriately prioritize responsibilities quickly.
• Inform guests about, and provide accurate information regarding facility services, programs, schedules, costs, membership, policies and all other current events happening at the Greater Midland Tennis Center.
• Complete new accounts, memberships, program registrations with accuracy, and take payments for various items/activities.
• Input applicable information into system accurately, complete appropriate paperwork, and reconcile with bank deposit at end of shift.
• Provide exceptional phone support by answering calls promptly, directing accurately, and ensuring questions are resolved or forwarded to the appropriate team members.
• Listen and facilitate closure to guests’ concerns.
• Facilitate and respond to emergency situations via emergency action plans.
• Demonstrate flexibility in assignments between the Front Desk and Concessions area.
• Follow all Serve Safe guidelines when working in the Concessions area.
• Maintain a clean and organized work environment.

Qualification Requirements

• Must be 18 years or older and possess a high school diploma or equivalent GED.
• Strong interpersonal skills with ability to multitask in a fast-paced environment.
• Basic math and computer skills.
• 1-year minimum experience in customer service-related work preferred.
• Must be able to pass an ICHAT background check.
• CPR/First Aid within the first 90 days of hire.