Associate Specialist, Patient Access

O.N.E Purpose

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity

This position pays between $17.00 - $18.15/hr based on experience. This position is an onsite role and candidates must be able to work on-site at Mercy - Marcum and Wallace Hospital in Irvine, KY.

Job Responsibilities

• Perform admitting duties for all patients admitted for services at the hospital.
• Complete medical necessity / compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and utilize a overlay tool while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls.
• Assign accurate MRNs, provide patient education documents, review eligibility responses, and distribute other forms and pamphlets.
• Audit accounts and ensure accuracy, screen medical necessity using ABN software, and document forms.
• Pre-register patient accounts, collect point of service collections, and manage past due balances.
• Explain general consent forms, obtain necessary signatures, and witness names.

Experience

• 1+ years of customer service experience.
• Inquisitive and open to innovation, including AI, to explore better processes and improve patient and client experiences.

Required Education

• A High School Diploma/GED.

Required Certification

• CRCR

Benefits

• Comprehensive benefits package.
• Professional certification opportunities.
• Tuition reimbursement.
• Quarterly and annual incentive programs.
• Great Place to Work certified.