Associate Specialist, Patient Access

About the role

This is an entry-level, onsite position at Mercy - Dayton Springfield Emergency Center in Fairborn, OH. The Patient Access Specialist performs admitting duties for all patients admitted for services at the hospital while meeting the organization’s mission, goals, and regulatory compliance requirements.

Responsibilities

• Assign accurate Medical Record Numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, process physician orders, and use overlay tools while delivering excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, adhering to policies and providing compassionate customer service.
• Meet point-of-service goals as assigned.
• Utilize quality auditing and reporting systems to correct accounts, including those for other employees, departments, and facilities. Conduct audits to ensure forms are completed accurately and timely, providing statistical data to leadership.
• Pre-register patient accounts prior to visits, including inbound and outbound calls to obtain demographic, insurance, and financial information. Collect point-of-service payments and past-due balances, including payment plan options.
• Explain general consent for treatment forms to patients/guarantors/legal guardians, obtain necessary signatures, and witness names.
• Distribute and explain patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and other relevant materials.
• Review eligibility responses in the insurance verification system, select applicable insurance plan codes, and enter benefit data to support point-of-service collections and billing processes for a clean claim rate.
• Accurately screen medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients of potential non-payment and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Requirements

• High School Diploma or GED.
• 1+ years of customer service experience.
• Must be inquisitive and demonstrate openness to innovation, including the use of AI to improve processes and reduce friction for patients and clients.

Qualifications

• CRCR (Certified Revenue Cycle Representative) certification required within 6 months of hire (company-paid).

Benefits

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Career advancement opportunities.
• Professional development through relevant certifications and tuition reimbursement.
• Quarterly and annual incentive programs for recognition of outstanding performance.
• Workplace culture rooted in collaboration, growth, and innovation.

Pay

$17.00 - $18.15 per hour, based on experience.

Schedule

This is an onsite role at Mercy - Dayton Springfield Emergency Center in Fairborn, OH.

About Ensemble

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions and a comprehensive suite of point solutions to clients nationwide. Ensemble’s mission is to keep communities healthy by ensuring hospitals remain financially healthy, emphasizing the importance of meaningful human interactions in healthcare.

Ensemble has received multiple awards, including:

• Five-time winner of “Best in KLAS” (2020-2022, 2024-2025).
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution (2021-2024).
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle (2019-2024).
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment (2024).
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance (2020, 2022-2023).
• Energage Top Workplaces USA (2022-2024).
• Fortune Media Best Workplaces in Healthcare (2024).
• Monster Top Workplace for Remote Work (2024).
• Great Place to Work certified (2023-2024).

Ensemble’s core values include customer obsession, embracing new ideas, and striving for excellence, empowering employees to challenge the status quo and drive meaningful change.