Associate Specialist, Patient Access

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

About the role

The Patient Access Associate Specialist plays a critical role in ensuring a seamless and positive patient experience by accurately managing patient registration and access processes within the healthcare revenue cycle. This role ensures data integrity, regulatory compliance, and a positive patient experience while directly influencing revenue cycle KPIs such as registration accuracy, point-of-service collections, and first-pass claim rates. Serves as the first point of contact for patients onsite in healthcare facilities and are essential in supporting clinical and financial operations for financial health through accurate data entry, auditing, and communication. Strong attention to detail, compassion, and adherence to policies are essential for success in this role.

Responsibilities

• Accurately assign Medical Record Numbers (MRNs) and complete medical necessity and compliance checks.
• Collect and verify patient demographic and insurance information, including point-of-service collections and payment plans.
• Process physician orders, explain consent forms, retrieve required patient signatures, and distribute patient education documents.
• Utilize auditing and reporting systems to ensure account accuracy and compliance and conduct audits as needed.
• Communicate patient financial responsibilities clearly and professionally.
• Deliver exceptional customer service with empathy and professionalism in all interactions.
• Maintain confidentiality and adhere to HIPAA guidelines.
• Support other employees, departments, and facilities as needed.
• Perform additional duties as assigned, including answering phones, supporting other facilities, and completing administrative tasks.

Company Achievements

• Five-time winner of “Best in KLAS” (2020-2022, 2024-2025)
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution (2021-2024)
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle (2019-2024)
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment (2024)
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance (2020, 2022-2023)
• Energage Top Workplaces USA (2022-2024)
• Fortune Media Best Workplaces in Healthcare (2024)
• Monster Top Workplace for Remote Work (2024)
• Great Place to Work certified (2023-2024)

Benefits

• Comprehensive benefits package designed to support physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Culture rooted in collaboration, growth, and innovation.
• Professional development through certifications and tuition reimbursement.
• Quarterly and annual incentive programs for recognition.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.