Associate Specialist, Patient Access

Ensemble is a leading provider of technology‑enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We deliver end‑to‑end revenue cycle solutions and a comprehensive suite of point solutions to clients nationwide, keeping communities healthy by keeping hospitals healthy.

Opportunity

This entry‑level career opportunity offers bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement. The position pays between $17.00 – $18.15 /hr based on experience and is an onsite role at Bon Secours – Town Center Imaging Center in Virginia Beach, VA.

Responsibilities

• Assign accurate MRNs, complete medical necessity/compliance checks, provide proper patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering excellent customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter‑office calls, adhering to policies and providing compassionate service.
• Achieve point‑of‑service (POS) goals as assigned.
• Utilize quality‑auditing and reporting systems to ensure accounts are corrected, including audits of accounts for other employees, departments, and facilities.
• Conduct audits of accounts, ensure forms are completed accurately and timely to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre‑register patient accounts prior to visits, including inbound and outbound calls to obtain demographics, insurance, and financial liability information; collect POS collections and past‑due balances; and discuss payment‑plan options.
• Explain general consent for treatment forms to patients/guarantors/legal guardians, obtain necessary signatures, and record witness names.
• Distribute patient education documents such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, consent forms, and other future‑service forms.
• Review eligibility responses in the insurance verification system, select the appropriate insurance plan code, and enter benefit data to support POS collections and billing for a clean claim rate.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non‑payment, and distribute the ABN as appropriate.
• Distribute and document other designated forms and pamphlets.

Experience We Love

• 1 + year of customer service experience.
• Inquisitive mindset and openness to innovation, including AI, to improve processes and patient/client experiences.

Required Qualifications

• High School Diploma or GED.
• CRCR certification required within 9 months of hire (company‑paid).

Benefits

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits package supporting physical, emotional, and financial health (healthcare, time off, retirement, well‑being programs).
• Career advancement opportunities.
• Quarterly and annual incentive programs for high performers.
• Professional certification support and tuition reimbursement for continued education.

Pay

This position pays between $17.00 – $18.15 per hour, based on experience.