Associate Specialist Customer Supply Chain

About the role

Together We Innovate. Together We Change.

We’re on the lookout for an enthusiastic Associate Specialist, Customer Supply Chain, to join our Customer Solutions team in the Richmond, VA area. This is a hybrid position that requires employees to work onsite Tuesday through Thursday each week.

Responsibilities

• Continuous Improvement: Identify opportunities to streamline processes and enhance performance through proactive problem-solving and innovation.
• Customer Relationships: Develop and grow relationships with Direct Customers and AGDC Field Sales.
• Build a strong understanding of AGDC’s end-to-end supply chain operations and actively apply this knowledge to support our customers effectively.
• Drive value for direct customers by understanding their ordering patterns and inventory needs — and proposing smart, creative distribution solutions that meet business and regulatory requirements.
• Use our Customer Relationship Management (CRM) to log and track customer interactions, analyze the data to surface trends, and drive actions that remove pain points across the supply chain.
• Partner daily with Direct Customers and AGDC Field Sales via phone and email to resolve complex business issues in a timely, high-quality manner.
• Own service exception management by digging into details, identifying the root cause, and determining the best path forward.
• Develop strong, collaborative relationships with Direct Customers, Field Sales, 3rd-party vendors, and Altria operating and service companies to create solutions.
• Update SAP order management system to manage customer order activity with accuracy and attention to detail.
• Identify and champion opportunities for optimization of AGDC’s finished goods distribution network, systems, and order-to-cash processes.

Requirements

• Bachelor’s degree required; Business Management with a focus in Supply Chain or Logistics preferred
• Ability to balance multiple priorities in a dynamic, changing environment, using strong judgment and critical thinking to navigate uncertainty.
• Confident and curious when engaging across multiple organizational levels, asking thoughtful questions to fully understand issues and drive alignment.
• Strong verbal and written communication skills, with the ability to articulate insights clearly and structure thinking in an organized, disciplined way.
• Problem solving and analytical capabilities to identify root problems and continuously improve processes.
• Proven ability to build strong, positive working relationships and contribute as a supportive, reliable teammate in a collaborative environment.
• Proficient in Microsoft Office with experience using CRM platforms (e.g., Salesforce, Microsoft Dynamics, SAP CRM) and a demonstrated ability to quickly learn new technologies.

Qualifications

• Experience in supply chain management or logistics is a plus.
• Knowledge of SAP and CRM systems is beneficial.

Skills

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and CRM platforms.

Benefits

• Flexible and remote work options.
• Comprehensive medical, dental, and vision coverage.
• Student loan repayment assistance.
• Professional development stipends.
• Paid parental and bonding leave.
• Wellness programs.
• Volunteer days.
• Shared commitment to making a difference.

Pay

The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $72,900.00 - $107,100.00.

Schedule

This is a hybrid position that requires employees to work onsite Tuesday through Thursday each week.