Associate Specialist - Bilingual-Spanish - PST

About the Role

Amplity seeks highly motivated and successful Associate Specialists to join our team. This posting is aimed at building a pool of candidates for potential upcoming opportunities. The Associate Inside Sales Representative (ASR) is responsible for engaging Health Care Professionals (HCPs) in telephone conversations to promote assigned client products, maximize the product’s selling potential, and meet program and client objectives.

The ASR achieves this by developing and maintaining relationships with HCPs and educating them about product features, benefits, safety profile, and approved indications to ensure appropriate patient use. The ASR utilizes approved tools for product promotion and maintains a competent level of product, program, and customer activity knowledge. The ASR is expected to collaborate with client field-based teams and management.

Responsibilities

• Manage daily sales call activity according to defined expectations to influence customers and increase product sales.
• Promote client’s product(s) via telephone (outbound and/or inbound calls) by engaging assigned HCP targets in in-depth product discussions to attain individual, territory, and company goals for sales, market share, etc.
• Profile and manage a targeted list of HCPs and provide value-added benefits to grow product volume.
• Create and implement business plans to achieve territory and business sales goals.
• Maintain call productivity and metrics required by the program.
• Achieve quarterly client sales quotas.
• Effectively and persuasively communicate with customers using selling, listening, and negotiation skills, proper terminology, and approved messaging, and effectively use approved promotional aids.
• Maintain thorough knowledge of client product(s) and program.
• Verify and complete required data entry in Amplity/Client CRM systems, such as details of the target’s responses, call activity, product orders, and follow-through actions.
• Listen and respond appropriately to customer needs and questions within program timelines.
• Partner and collaborate with client field sales account managers and client sales managers to plan territory coverage when required.
• Create and maintain a positive impression with the client and client’s customers.
• Prepare reports for management as needed.
• Fully comply with all laws, regulations, and Amplity Policies, Code of Conduct, privacy and data guidelines, and relevant state and federal laws and regulations.
• Participate in teleconference and live (when required) national, regional, and district meetings and training sessions, and represent the client at national and/or local conventions when applicable.
• Other projects as assigned.

Key Working Relationships

• Report to Amplity Sales Manager or Program Director.
• Work closely with other team members assigned to the program and members of Amplity home office support.
• Maintain a positive working relationship with customers and client contacts.

Requirements

• Bachelor’s degree.
• 1+ years of previous sales and/or customer engagement experience with a proven record of success.
• Flexibility to cover multiple time zones as needed.

Preferred Qualifications

• Account and territory management experience.
• Inside Sales or Contact Center experience.
• Aesthetics experience.
• Bilingual - Spanish.

Skills and Abilities

• Excellent verbal, written, and interpersonal communication skills.
• Clear, articulate, and grammatically sound speech, professional demeanor, and excellent phone manner and communication skills.
• Strong focus on providing customers with superior support and service.
• Ability to learn, understand, and communicate complex information over the telephone.
• Strong rapport-building skills and active listening skills.
• Excellent selling, closing, persuasion, and presentation skills.
• Ability to display high levels of initiative, effort, and commitment to successfully complete projects and assignments.
• Ability to comprehend and communicate complex technical/medical terminology and maintain required technical expertise, including competitive product knowledge.
• Self-motivated and disciplined.
• Good organizational and planning skills, strong attention to detail and accuracy.
• Ability to work independently and as a team member.
• Flexibility and ability to handle multiple tasks simultaneously.
• Ability to deal with people at all levels inside and outside of the company.
• Demonstrated technical aptitude and working proficiency in Microsoft Word, Excel, and Outlook.
• Ability to successfully complete client trainings in their entirety (home study and live training) and meet all training expectations to proceed to servicing client’s customers within the parameters of the program.
• Ability to participate in teleconference and live national, regional, and district meetings and training sessions, and represent the client at national and/or local conventions when requested.
• Ability to drive to and around customer offices within the assigned region during field sales activities, and hold a valid driver’s license.

Key Performance Competencies

• Interpersonal Savvy
• Customer Focus
• Business Acumen
• Driving for Results
• Decision Quality
• Dealing with Ambiguity
• Planning
• Motivating Others

EPIIC Values

All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.

• Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.
• Passion: We love what we do. Our energy inspires, engages, and motivates others.
• Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.
• Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.
• Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.

About Us

Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health, the companies that came together in 2019 to form Amplity have delivered contract medical, commercial, and communications excellence for 40+ years.

Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp of product lifecycles, marketing hurdles, operational nuances, and the complex needs of providers and patients, we help our clients launch products and operate smoothly with precision — across all business shapes, sizes, and specialties.

We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.