Associate Specialist - Bilingual-Spanish - PST

Amplity is the full-service go-to partner of biopharma companies, delivering flexible and specialized medical and commercial services. We scale with ease to maximize resources and improve impact for clients at any stage of a drug’s lifecycle. Through strategic partnerships and deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.

About the role

The Associate Specialist (Associate Inside Sales Representative) engages Health Care Professionals (HCPs) in telephone conversations to promote assigned client products, maximize selling potential, and meet program and client objectives. This role builds and maintains relationships with HCPs, educates them on product features, benefits, safety profile, and approved indications, and ensures appropriate patient use. The ASR collaborates with client field-based teams and management, utilizing approved promotional tools and maintaining product, program, and customer activity knowledge.

Responsibilities

• Manage daily sales call activity to influence customers and increase product sales.
• Promote client products via telephone (outbound and/or inbound calls), engaging assigned HCP targets in in-depth product discussions to meet sales, market share, and company goals.
• Profile and manage a targeted list of HCPs, providing value-added benefits to grow product volume.
• Create and implement business plans to achieve territory and business sales goals.
• Maintain call productivity and metrics as required by the program.
• Achieve quarterly client sales quotas.
• Communicate effectively with customers using selling, listening, and negotiation skills, proper terminology, and approved messaging.
• Maintain thorough knowledge of client product(s) and program.
• Verify and complete required data entry in Amplity/Client CRM systems, including target responses, call activity, product orders, and follow-through actions.
• Respond appropriately to customer needs and questions within program timelines.
• Partner and collaborate with client field sales account managers and client sales managers to plan territory coverage.
• Create and maintain a positive impression with the client and their customers.
• Prepare reports for management as needed.
• Fully comply with all laws, regulations, Amplity Policies, Code of Conduct, privacy/data guidelines, and relevant state/federal laws.
• Participate in teleconference and live (when required) national, regional, and district meetings and training sessions.
• Represent the client at national and/or local conventions when applicable.
• Complete other projects as assigned.

Requirements

• Bachelor’s degree.
• 1+ years of previous sales and/or customer engagement experience with a proven record of success.
• Flexibility to cover multiple time zones as needed.

Preferred Qualifications

• Account and territory management experience.
• Inside Sales or Contact Center experience.
• Aesthetics experience.
• Bilingual (Spanish).

Skills

• Excellent verbal, written, and interpersonal communication skills.
• Clear, articulate, and grammatically sound speech; professional demeanor and excellent phone manner.
• Strong focus on providing superior customer support and service.
• Ability to learn, understand, and communicate complex information over the telephone.
• Strong rapport-building and active listening skills.
• Excellent selling, closing, persuasion, and presentation skills.
• High levels of initiative, effort, and commitment to completing projects and assignments.
• Ability to comprehend and communicate complex technical/medical terminology and maintain technical expertise, including competitive product knowledge.
• Self-motivated and disciplined.
• Good organizational and planning skills; strong attention to detail and accuracy.
• Ability to work independently and as a team member.
• Flexibility and ability to handle multiple tasks simultaneously.
• Ability to interact effectively with people at all levels inside and outside the company.
• Demonstrated technical aptitude and working proficiency in Microsoft Word, Excel, and Outlook.
• Ability to successfully complete client trainings (home study and live training) and meet all training expectations.
• Ability to participate in teleconference and live meetings/training sessions.
• Valid driver’s license and ability to drive to and around customer offices within the assigned region during field sales activities.

Key Performance Competencies

• Interpersonal Savvy
• Customer Focus
• Business Acumen
• Driving for Results
• Decision Quality
• Dealing with Ambiguity
• Planning
• Motivating Others

About Us

Amplity powers biopharma innovation through expert-led teams that deliver. With roots dating back to the 1980s as Physician Detailing Inc. and later as part of Publicis Health, Amplity was formed in 2019 to bring together decades of contract medical, commercial, and communications excellence. Our people-driven, tech-enabled approach fuels everything we do. Professionals at Amplity understand the pharmaceutical industry from the inside out, with deep expertise in product lifecycles, marketing hurdles, operational nuances, and the complex needs of providers and patients. We help clients launch products and operate smoothly with precision across all business shapes, sizes, and specialties. Our mission is to improve patient outcomes through executional excellence, enabling our partners in pharma to thrive.