Associate Solutions Consultant

About the role

Index Exchange is a global advertising supply-side platform that connects leading experience makers with the world’s largest brands. We operate at the intersection of Sales, Account Management, Software Development, and Marketing, and we are seeking an Associate Solutions Consultant to support the delivery of technical solutions for small to mid-size publishers.

Responsibilities

• Provide hands-on technical support to small and mid-size publishers in account management, troubleshooting, and account configuration changes.
• Aid in onboarding new publishers, ensuring successful integration and optimization using Index’s publisher journey workflow.
• Manage tasks, document progress, and keep client cases up-to-date using internal tools such as Salesforce ticketing systems.
• Become proficient in internal and external systems like the Index UI support portal or Confluence, business intelligence tools like Looker, and other tools necessary for delivering solutions and troubleshooting client issues.
• Engage with clients through various channels, including email, Salesforce tickets, and video calls.
• Attend Quarterly Business Reviews (QBRs) as requested by the account management team to support client relationships and provide technical insights.
• Stay informed on the latest product releases and operational procedures through internal training.
• Contribute to internal documentation, capturing learnings and best practices to support the broader team.

Requirements

• Motivated & Adaptable: Thrive in a fast-evolving environment, with a strong desire to learn and grow in the field of digital media and AdTech.
• Tech Curious: Have an interest in understanding technologies, platforms, coding languages, and the evolving AdTech landscape.
• Process-Oriented: Detail-focused and driven by processes, but willing to identify areas for improvement and propose new approaches.
• Organized & Efficient: Adept at prioritizing tasks, managing your workload, and meeting deadlines consistently.
• Collaborative Team Player: Enjoy working in a team environment, sharing knowledge, and contributing to group success.
• Inquisitive & Eager to Learn: Ask questions when needed and committed to building confidence in operational processes, Index products, and industry trends.

Qualifications

• Education: College degree in Computer Science, Engineering, or a related technical field.
• Experience: 0-2 years of experience in Ad Operations or a similar role.
• Familiarity: Familiarity with ad technology and operations, including ad tags, pixels, and HTTP (verbs, cookies).
• Technical Skills: Ability to read and write basic SQL queries, basic knowledge of JavaScript for troubleshooting or light coding, and familiarity with the following languages and formats: JSON, XML, CSV, CSS.

Skills

• Basic knowledge of SQL queries.
• Basic JavaScript for troubleshooting or light coding.
• Familiarity with JSON, XML, CSV, CSS.

Pay

The base salary range for this role is $80,000 to $100,000. The total compensation package may vary depending on non-discriminatory factors such as job-related knowledge, skills, and experience.

Schedule

Flexible work schedules are offered.

Benefits

• Comprehensive health, dental, and vision plans for you and your dependents.
• Paid time off, health days, and personal obligation days.
• Competitive retirement matching plans.
• Equity packages.
• Grossly generous parental leave available to birthing, non-birthing, and adoptive parents.
• An annual well-being allowance plus fitness discounts and group wellness activities.
• Employee assistance program.
• Mental health first aid program that provides an in-the-moment point of contact and reassurance.
• One day of volunteer time off per year and a donation-matching program.
• Monthly town halls and regular community-led team events.
• Multiple resources and programming to support continuous learning.
• A workplace that supports a diverse, equitable, and inclusive environment.

Accessibility

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us. If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Equal Employment Opportunity

We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

AI Disclaimer

Automated tools including artificial intelligence may be used to assist in screening and assessing applicants for this role. All hiring decisions involve human review.

Vacancy Status

This posting is for an existing vacancy.