Associate Solutions Analyst

About the role

SS&C is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut, with 27,000+ employees worldwide. SS&C Eze offers best-in-class service to its clients, with 20,000 financial services and healthcare organizations relying on SS&C for expertise, scale, and technology.

Responsibilities

• Manage a diverse set of operational and product support responsibilities, collaborating across numerous teams and systems
• Interact with clients throughout the day on product inquiries
• Assess, troubleshoot, and manage client requests while providing real-time solutions
• Act as an escalation point for client counterparties and internal teams for appropriate issue resolution
• Develop an understanding of financial technology and its role in the market
• Participate in immersive product and industry training to lay the foundation for technical and capital markets knowledge
• Build relationships with Portfolio Managers, Traders, Operations, and Technology teams within hedge funds, asset managers, and sell-side partners
• Gain exposure to building internal networks and growing your career based on individual skills and interests
• Advance your career within the Solutions group or through various pathways across the organization, including Client Engagement, Client Success, Product Management, or Sales

Requirements

• Bachelor’s Degree
• Strong client-facing skills demonstrated in excellent verbal and written communications
• Superior problem-solving and analysis skills
• Desire to work directly with clients building relationships
• Ability to take initiative and handle increasing responsibility and autonomy over time

Preferred

• 1-2 years of relevant experience in customer service and/or technology field
• Familiarity with SQL

Qualifications

• Strong communication skills
• Problem-solving abilities
• Initiative and autonomy

Skills

• Excellent verbal and written communication skills
• Strong problem-solving and analytical skills
• Client-facing experience
• Initiative and autonomy

Benefits

Includes a 401(k) plan with company match, professional development reimbursement, flexible personal/vacation time off, sick leave, paid holidays, parental leave, medical, dental, and vision coverage, and discounts on fitness clubs, travel, and more.

Pay

The expected base salary for the position is between $70,000 to $80,000 USD annually.

Schedule

Hybrid Work Model and Business Casual Dress Code, including jeans.