Associate Solution Architect, Professional Services

About the role

Contentful Solution Architects are trusted advisors to technologists, developers, content creators, and product teams. As an Associate Solution Architect, you’ll partner with international customers and digital agencies post-sale—helping visionary brands turn ideas into scalable digital experiences.

This is a customer-facing consulting role, not a software development position. We’re seeking consultants who guide commercial and mid-market customers through implementations and optimization, not engineers focused on hands-on development of production code.

Responsibilities

• Create and deliver technical enablement on product platform features to customers, as well as provide consultative advice & recommendations on specific implementation use cases.
• Identify and propose solution designs for complex business problems based on customer discovery, leveraging support and guidance from senior team members as needed.
• Keep abreast of Contentful product developments and synthesize these into best practices, workshops & enablement materials for our customers.
• Create prototypes or code examples to facilitate customer onboarding and to support projects.
• Maintain a foundational understanding of Contentful-related technologies and stay up to date with industry trends.
• Continuously seek, synthesize, and communicate customer product feedback to our Product Management, Engineering, and Marketing teams.
• Support engagement managers on quoting and scoping of SOWs.
• Partner with Sales, Customer Success Managers, and Solution Engineers to ensure a successful customer experience with Contentful.
• Continuously improve your professional skills through activities such as training, reading, and seeking mentorship.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 1–3 years in a Solutions/Technical role (such as Solution Architect, Technical Consultant, Implementation Consultant, or Developer in a customer-facing context).
• Consulting experience is preferred; candidates should be comfortable participating in technical discussions with both technical and non-technical stakeholders.
• Strong presentation, interpersonal, and facilitation skills—able to engage technical and non-technical audiences and contribute to discovery sessions and decision-making.
• Well-organized, with the ability to manage multiple concurrent projects, meet deadlines, and thrive in a fast-paced environment.
• Experience working with modern API-first, content management systems (such as Contentful, Contentstack, Sanity); exposure or awareness of legacy CMSs (such as Drupal, AEM, Sitecore) is a plus.
• Foundational understanding of composable/MACH principles, headless CMS architecture, and best practices for building content-driven applications, with a willingness to deepen expertise on the job.
• Passionate about well-structured content; understands the basics of content modeling and can explain why structure and reuse are important to both business and technical teams and how they work day to day.
• Developer-level skills in JavaScript, ideally including experience with a modern front-end framework and/or Node.js; familiarity with other programming languages (such as Java, Python, .NET, PHP) is a plus.
• Some hands-on experience with modern web technologies, such as React/Next.js or similar front-end frameworks, and working with REST and/or GraphQL APIs.
• Familiarity with common web rendering approaches (server-side, client-side, static site generation) and modern frameworks (such as Next.js, Nuxt.js, Remix, Astro), or a strong interest in learning them.
• Experience creating and delivering in-person and/or virtual workshops, training, or educational content is a plus.

Qualifications

• Passionate about well-structured content; understands the basics of content modeling and can explain why structure and reuse are important to both business and technical teams and how they work day to day.

Skills

• Strong presentation, interpersonal, and facilitation skills—able to engage technical and non-technical audiences and contribute to discovery sessions and decision-making.
• Foundational understanding of composable/MACH principles, headless CMS architecture, and best practices for building content-driven applications, with a willingness to deepen expertise on the job.
• Passionate about well-structured content; understands the basics of content modeling and can explain why structure and reuse are important to both business and technical teams and how they work day to day.

Benefits

• Full-time employees receive Stock Options for the opportunity to share in the success of our company.
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days.
• Company paid parental leave to care for and focus on your growing family.
• Use your personal annual education budget to improve your skills and grow in your career.
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties.
• An annual wellbeing stipend to care for your physical, financial, or emotional health.
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

Pay

The salary range displayed is specifically for those potential hires who will work or reside in the state of New York if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

OTE (includes base+commission): $102,000 - $138,000 USD

Schedule

Flexible schedule to accommodate customer needs and global collaboration.

Location

Remote or in-office, depending on the candidate's preference and the state in which Contentful is currently registered to do business.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

Contact Information

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have.

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