Associate Software Engineer, Site Reliability
About the role
We're looking for an Associate Software Engineer to join our Site Reliability Engineering team. In this role, you'll help keep the systems that frontline workers depend on running smoothly, reliably, and at scale. You'll work alongside experienced engineers to build and maintain the infrastructure behind Relay's cloud platform — ensuring our customers can count on us when it matters most.
What You’ll Do
- Monitor and improve the health, performance, and availability of Relay's production systems using tools like Grafana and PagerDuty.
- Build and maintain observability tooling that gives engineering teams clear insight into how our systems are behaving.
- Write automation in Python and Elixir to reduce toil and improve reliability across our infrastructure.
- Manage and evolve infrastructure-as-code using Terraform, Ansible, and Packer on AWS.
- Support and improve CI/CD pipelines with Jenkins to help the team ship safely and often.
- Participate in a 24/7 on-call rotation, responding to incidents and helping drive them to resolution.
- Coordinate the flow of information across Engineering during incidents, ensuring the right people have the right context at the right time.
- Contribute to post-incident reviews and help turn lessons learned into lasting improvements.
What You'll Have
- A B.S. in Computer Science, Mathematics, Physics, or a related field.
- Experience managing reliable services and systems — whether through internships, personal projects, or prior roles.
- Familiarity with Linux-based environments and comfort working in the terminal.
- A genuine curiosity about how systems work (and how they break).
- Strong communication skills and a collaborative mindset.
Nice To Have
- Experience with capacity planning and resource forecasting.
- Exposure to production systems where low latency is a high priority.
- Familiarity with any of our core tools: AWS, Terraform, Ansible, Grafana, PagerDuty, Jenkins, or Packer.
About Relay | Culture, Benefits & Perks
About Relay | Culture, Benefits & Perks
Our culture hinges on Relayers getting LIT up in an environment that fosters Learning, Impact, and Teamwork, where we CHASE the best work of our lives. We call this BWIML (Best Work In My Life).
At Relay, we offer:
- 100% Paid Insurance: Health, Dental, Vision, Long/Short Term Disability, and Life Insurance for you and your dependents
- Generous Paid Time Off
- 401(k) Savings Plan + Company Match
- Baby Cash Reward + Paid Parental Leave
- Wellness Perks: If you’re joining our Raleigh-based HQ, you’ll have access to a world-class onsite fitness center with instructor-led classes, plus tennis, basketball, pickleball, and cycling
- Team Events & Culture: From company celebrations to team outings, we work hard and have fun doing it.
- The latest tech, standing desks, and all the tools and software you need to thrive
The Relay Hybrid Work Model
The future of frontline work is being built here. Come build it with us. We can’t wait to hear from you.
The Relay Hybrid Work Model
At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Our relational approach is also at the heart of why we ask all Relayers in our hybrid model to work from the office a minimum of 3 days per week on Mondays, Wednesdays, and Fridays. If you are a leader at Relay, we ask that you are available to your teams and onsite fully in the office.
We use AI tools to transcribe and summarize interviews for internal hiring purposes. Transcripts are accessible only to authorized hiring personnel and retained consistent with our data retention policies. Candidates who prefer not to have AI notetaking used may request to opt out without impact to your candidacy. For more information, please see our Candidate and Employee Privacy Notice linked here.
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