Associate Engineer, Site Reliability

About the role

As an Associate SRE, you will be a hands-on contributor on the SRE team, supporting reliability, automation, observability, and incident response efforts across the organization. Working under the guidance of senior and principal SREs, you will help implement SLIs/SLOs, reduce manual toil through automation, improve telemetry, and participate in on-call rotations and blameless postmortems. This role offers strong mentorship and exposure to cross-organizational collaboration in the true spirit of DevOps.

Responsibilities

• Implement and maintain SLIs and SLOs for assigned services, working alongside senior SREs
• Write automation scripts and pipelines to reduce manual toil within CloudOps
• Contribute to Infrastructure and Configuration as Code (e.g. Terraform, Helm, Ansible)
• Build, tune, and maintain dashboards, alerts, and telemetry in observability tools
• Partner with R&D and Operations teams to enhance telemetry and improve service reliability
• Participate in the on-call rotation and respond to incidents under the guidance of senior engineers
• Support the design and implementation of automated incident response workflows and runbooks
• Participate in blameless postmortems and follow up on assigned engineering action items
• Shadow senior SREs during complex outages, architectural reviews, and fire drills
• Build AI-powered solutions to operational problems, with a focus on improving availability (e.g. agentic incident triage, predictive alerting, automated remediation, AI-assisted runbooks)
• Continuously learn cloud, Kubernetes, and SRE best practices and apply them to daily work
• Take ownership of assigned tasks and communicate progress, blockers, and learnings clearly

Requirements

• B.S. degree in Computer Science, Engineering, or related field (or equivalent practical experience, including bootcamps or demonstrable self-taught work)
• 1-3 years of professional experience in software engineering, SRE, DevOps, or systems administration
• Exposure to at least one public cloud (AWS or Azure)
• Exposure to containers and Kubernetes fundamentals (Docker, Helm, YAML)
• Familiarity with Linux and shell scripting; exposure to Windows/PowerShell a plus
• Comfortable using Git for branching, pull requests, and merges
• Strong troubleshooting curiosity and willingness to dig into unfamiliar systems
• Willingness to participate in an on-call rotation
• Strong written and verbal communication skills
• Growth mindset — actively seeks feedback and continuously improves
• High level of personal ownership, accountability, and drive

Preferred Skills

• Entry-level cloud certification (AWS Cloud Practitioner, Developer Associate, or SysOps Associate; Azure Fundamentals)
• Familiarity with at least one observability tool (Datadog, Prometheus/Grafana, Splunk, SumoLogic, AppDynamics, etc.)
• Working proficiency in at least one scripting or programming language (Python, Bash, Go, Java, C#, etc.)
• Exposure to Infrastructure as Code (Terraform, CloudFormation, Ansible, Pulumi)
• Exposure to CI/CD pipelines (Harness, GitHub Actions, Jenkins, GitLab CI, etc.)
• Internship, co-op, or project experience with SaaS, PaaS, or multi-tenant environments
• Familiarity with incident management tools (OpsGenie, PagerDuty, ServiceNow)
• Exposure to Agile and DevOps practices
• Academic, open-source, or personal projects demonstrating automation, reliability, or observability work
• Experience with AI agentic coding tools (e.g. Claude Code, Cursor, GitHub Copilot) and integrating AI capabilities into solutions and workflows
• Detail oriented and organized with the ability to manage multiple priorities
• Positive, collaborative energy and a desire to contribute to a growing team

Benefits

2025 Benefits Offering